# SNOC Operators - ANC-SSPH260729 008/14

**Company:** [Xcellink Pte Ltd](http://jobs.workable.com/companies/8dSEYsYpZ3ZWPg9yxjJRt4.md)
**Location:** Kuala Lumpur, Malaysia
**Workplace:** on site
**Employment type:** Contract
**Department:** Enterprise Operations and Services

[Apply for this job](http://jobs.workable.com/view/ade6f1d5-5cdb-48e0-8bec-d362c4a3853c)

## Description

Are you passionate about network operations, cybersecurity, and keeping mission-critical environments running around the clock? We're expanding our **Security Network Operations Center (SNOC)** team and are looking for experienced professionals who thrive in a fast-paced, 24×7 operations environment.

Whether you're an experienced operator or a proven shift leader, this is your opportunity to play a key role in delivering reliable, secure, and high-performing network operations.

-   SNOC Operators will perform 24×7 shift operations, monitor events and alerts, respond to incidents, conduct initial troubleshooting and analysis, triage issues, and escalate incidents according to operational procedures.
-   Assistant SNOC Shift Lead supports the SNOC Shift Lead with shift coordination, operational supervision, incident management, escalation handling, reporting, and ensuring smooth day-to-day operations.
-   SNOC Shift Lead oversees overall shift operations, coordinate major incidents, manage escalations, facilitate operational and project meetings, ensure SLA compliance, and provide leadership to the shift team.

## Requirements

-   Experience working in a 24×7 Network Operations Center (NOC) or Security Network Operations Center (SNOC).

-   Good understanding of incident management, event monitoring, troubleshooting, and escalation processes.

-   Experience with enterprise monitoring and ticketing tools.

-   Excellent communication and teamwork skills.

-   Ability to remain calm and make sound decisions during critical incidents.

-   Relevant certifications such as CCNA, CCNP, ITIL Foundation, Security+, or equivalent are advantageous.