# Front Desk Agent

**Company:** [Millennium Hotels and Resorts](http://jobs.workable.com/companies/44qrjFFDqVPMCFanufiQ7j.md)
**Location:** Chicago, United States
**Workplace:** on site
**Employment type:** Full-time
**Department:** Hotel Knickerbocker

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## Description

**Millennium Knickerbocker Hotel Chicago  
**Historic Luxury Hotel | Downtown Chicago

**Position Overview**

The Millennium Knickerbocker Hotel Chicago, an iconic historic hotel located just off the Magnificent Mile, is seeking a polished, service‑driven Front Desk Agent to join our Guest Services team. This role is ideal for a hospitality professional who takes pride in delivering an elevated, personalized guest experience in a high‑volume luxury environment.

As the first and last point of contact, the Front Desk Agent sets the tone for the guest stay — managing arrivals and departures with warmth, discretion, and precision while serving leisure, business, VIP, and group guests in a fast‑paced, full‑service downtown hotel.

**Key Responsibilities**

-   Deliver a gracious, professional welcome throughout the guest journey, from arrival through departure
-   Perform check‑in and check‑out procedures with accuracy, efficiency, and attention to detail
-   Manage individual and group reservations, room assignments, and guest profiles using Opera PMS
-   Verify billing details, payment authorizations, and folios with accuracy and discretion
-   Confirm group rooming lists and coordinate personalized services for VIP guests, event attendees, and repeat guests
-   Proactively upsell room upgrades and hotel services in a refined, guest‑centric manner
-   Resolve guest concerns with sound judgment, professionalism, and a strong service‑recovery approach
-   Serve as a knowledgeable concierge resource, offering recommendations on hotel amenities and nearby Chicago attractions
-   Maintain clear communication with Housekeeping, Engineering, Bell Services, and Management to ensure seamless operations
-   Uphold all brand standards, service expectations, safety, and security procedures

## Requirements

**Qualifications & Experience**

-   Previous front desk or guest services experience preferred; luxury or full‑service hotel experience strongly preferred
-   Opera PMS experience preferred
-   Prior hotel reservations or guest services experience preferred
-   Preferred experience navigating OTA extranets to manage reservations, validate payments, and respond to guest inquiries
-   Preferred working knowledge of Microsoft Excel for reports, logs, and guest tracking
-   Strong communication and interpersonal skills with a poised, professional demeanor
-   Ability to multitask and remain composed in a fast‑paced, high‑volume environment
-   Flexibility to work varied shifts, including evenings, weekends, and holidays
-   Positive attitude with a genuine commitment to service excellence
-   Ability to work independently while contributing to a collaborative team environment

**Physical & Work Requirements**

-   Ability to stand for extended periods and perform light lifting as required
-   Comfortable working in a busy front desk environment with frequent guest interaction

**Work Environment & What We Offer**

-   300‑room, historic, full‑service luxury hotel in downtown Chicago
-   Competitive hourly pay
-   Professional, team‑oriented culture focused on elevated service delivery
-   Opportunities for growth within hotel operations

## Benefits

-   401(k)
-   401(k) matching
-   Dental insurance
-   Employee discount
-   Flexible schedule
-   Health insurance
-   Health savings account
-   Life insurance
-   Paid time off
-   Vision insurance