# Cloud Administrator III **Company:** [NeoWork](null/companies/oN71QKsbE2zGpjrtMrw8SD.md) **Location:** Remote **Workplace:** remote **Employment type:** Full-time **Department:** NeoWork [Apply for this job](null/view/ae4139a7-0bdd-4b71-b55f-394151f1aa5a) ## Description We are seeking a proactive and technically skilled **Cloud Administrator III** to join a global leader in automation systems and solutions. This senior-level role is responsible for administering, securing, and continuously improving the Microsoft 365 and Azure ecosystem while serving as a technical leader for endpoint management, identity services, security operations, and compliance. You'll analyze business requirements, propose solutions, and play a critical role in enabling a secure, productive, and modern employee experience across a hybrid workforce spanning multiple locations. ### Key Responsibilities **Microsoft 365 Platform Administration** - Administer and support the full Microsoft 365 E5 ecosystem (Exchange Online, Teams, SharePoint Online, OneDrive for Business, collaboration services) - Manage licensing, provisioning, service health, and governance - Support Teams Voice and collaboration technologies - Lead modernization efforts to improve employee productivity and digital workplace experiences **Identity & Access Management** - Administer Microsoft Entra ID and hybrid identity environments - Manage Conditional Access policies, authentication methods, MFA, and identity security controls - Support full lifecycle management (onboarding, role changes, offboarding, access reviews) - Administer security groups, distribution groups, dynamic groups, and guest B2B collaboration - Support passwordless initiatives including Windows Hello for Business and modern authentication **Endpoint Management & Device Administration** - Administer Microsoft Intune and Endpoint Manager platforms - Design and maintain compliance policies, configuration profiles, security policies, Windows Update rings, and Autopilot deployments - Manage Windows 11, Android, iOS, and macOS endpoints throughout their lifecycle - Troubleshoot enrollment, compliance, provisioning, application deployment, and endpoint security issues - Continuously improve automated provisioning and endpoint lifecycle processes **Security Operations & Microsoft Defender** - Administer Microsoft Defender technologies (Endpoint, Office 365, Identity, Cloud Apps) - Investigate and respond to security alerts, incidents, suspicious activity, and endpoint-related risks - Participate in vulnerability management and remediation efforts - Develop endpoint hardening standards and security baselines - Collaborate with IT leadership and security teams to improve organizational security posture **Compliance & Microsoft Purview Administration** - Support and administer Microsoft Purview compliance technologies (sensitivity labels, DLP, retention policies, audit logging, eDiscovery, data classification, Compliance Manager, Insider Risk Management) - Support regulatory, audit, and governance initiatives - Assist with documentation and evidence collection for compliance programs - Help develop scalable processes for protecting company data while maintaining productivity **Microsoft Copilot Administration & Adoption** - Support governance and deployment of Microsoft Copilot technologies - Manage licensing, assignment, usage monitoring, and administrative controls - Monitor usage trends and recommend optimization strategies **Azure Administration** - Support administration of Microsoft Azure resources (virtual machines, storage accounts, Azure Backup, networking, monitoring) - Assist with cloud modernization initiatives and hybrid infrastructure integration - Support business continuity and disaster recovery initiatives **Infrastructure & Operational Support** - Serve as an escalation resource for complex Microsoft 365, identity, endpoint, and security issues - Collaborate with Systems, Network, AI, and Cybersecurity teams on infrastructure and incident response - Support Windows Server environments (Active Directory, Group Policy, DNS, DHCP) - Manage Hyper-V administration, business continuity, and disaster recovery - Participate in after-hours maintenance as required - Lead and coordinate disaster recovery initiatives **Automation & Continuous Improvement** - Develop automation solutions using PowerShell, Microsoft Graph API, Power Platform, and Azure automation - Improve onboarding, offboarding, provisioning, patching, reporting, and operational workflows - Create and maintain technical documentation, knowledge articles, standards, and procedures - Identify opportunities for operational efficiency improvements - Mentor support staff and share technical expertise ## Requirements - Bachelor's degree in Information Technology, Computer Science, or equivalent work experience - Minimum 5 years of progressive IT experience with increasing responsibility for Microsoft technologies - Minimum 3 years administering Microsoft 365 in an enterprise or multi-site business environment - Strong hands-on experience with: - Microsoft 365 administration - Microsoft Intune - Microsoft Entra ID - Microsoft Defender - PowerShell automation - Windows endpoint management - Experience supporting hybrid on-premises and cloud environments - Strong troubleshooting methodology and root-cause analysis skills - Excellent communication, documentation, and customer service skills - Ability to prioritize competing priorities and manage multiple initiatives - Ability to work independently while collaborating across IT, cybersecurity, and business teams ### Preferred Qualifications & Certifications - Strong understanding of Microsoft 365 security and compliance best practices - Experience with Microsoft Purview administration - Experience supporting Microsoft Teams Voice - Understanding of modern endpoint management, Autopilot, endpoint security, and device compliance - Familiarity with Azure administration, Windows Server, Hyper-V, identity governance, and ITIL service management - PowerShell scripting experience (strongly preferred) - Experience supporting Microsoft Copilot or AI-enabled productivity platforms **Preferred Certifications:** - MS-102: Microsoft 365 Administrator - MD-102: Endpoint Administrator - SC-300: Identity and Access Administrator - SC-200: Security Operations Analyst - AZ-104: Azure Administrator - CompTIA Security+ ## Benefits - We offer health insurance for contractors - Holiday Extra Pay - The work hours generally align with standard business hours in the US, with some potential flexibility depending on the client's needs. - We prioritize the mental health of our team members and offer mental health days to support their well-being. - In addition to the base salary, performance-based incentives are provided. - There is an annual review and appraisal process in place. - There are ample opportunities for professional growth and advancement within the company.