# Technical Support Specialist

**Company:** [Sur](http://jobs.workable.com/companies/wtvSCo4VzD9bx2HwcBCjYw.md)
**Location:** Buenos Aires, Argentina
**Workplace:** hybrid

[Apply for this job](http://jobs.workable.com/view/ae91aecf-f185-4bad-a4d0-1d63d1c1b421)

## Description

As the Technical Support Specialist, you will be responsible for providing hands-on technical support to users by diagnosing, troubleshooting, and resolving issues across Windows systems, applications, and connectivity in a fast-paced support environment.

This role is part of an internal technical support team and focuses on resolving real user-impacting issues rather than handling scripted or purely administrative requests. The position requires strong troubleshooting skills, clear communication, and the ability to manage issues from initial intake through resolution.

### Responsibilities

-   Respond to incoming technical support requests via phone and ticketing systems.
-   Diagnose and resolve issues related to Windows performance, application crashes, system errors, and connectivity problems.
-   Support Microsoft Office 365 applications, including Outlook, Teams, Excel, and email-related functionality.
-   Use built-in Windows tools such as Task Manager, Event Viewer, and other diagnostic utilities to investigate issues.
-   Own support tickets from initial triage through resolution, documenting steps and outcomes clearly.
-   Escalate issues when appropriate and collaborate with other technical teams as needed.
-   Contribute to internal documentation and knowledge resources to support consistent issue resolution.
-   Communicate clearly with English-speaking users and stakeholders across different time zones.

## Requirements

-   2+ years of experience providing application and desktop support in a fast-paced environment
-   C1 level English or equivalent proficiency
-   Advanced troubleshooting skills for Windows 10/11, Mac OS, and the Microsoft Office suite (Outlook, Excel, Word, PowerPoint, Teams)
-   Proficiency with Microsoft native tools and utilities for resolving system issues
-   Experience supporting Windows desktop environments.
-   Experience working with ticketing systems or structured support queues.
-   Ability to troubleshoot issues methodically and explain technical concepts clearly.
-   Professional-level English communication skills.
-   Availability to work flexible schedules, including occasional evenings or weekends.

### Preferred Qualifications:

-   Experience with Office 365 administration or advanced Outlook troubleshooting.
-   Familiarity with networking fundamentals and basic connectivity troubleshooting.
-   Exposure to PowerShell for troubleshooting or basic automation tasks.
-   Experience supporting users in high-volume or fast-changing environments.

### Career Development:

This role provides opportunities for growth into more advanced technical, operational, or service delivery roles based on performance, technical capability, and demonstrated ownership.

## Benefits

-   Salary Range: $1800-$2200 USD/month
-   Employment type: Full-Time Contractor
-   3 days in office in Palermo, Buenos Aires
-   Unlimited PTO
-   $1500 USD Tech budget
-   Choice of local or U.S. holiday schedule

_\*Only CV's submitted in English will be accepted_