# Customer Support Agent for the Mercedes Team - Dutch speaking

**Company:** [Next Job Abroad](http://jobs.workable.com/companies/wHGQqCXLBvJwUjZSbeEY5m.md)
**Location:** Amsterdam, Netherlands
**Workplace:** hybrid
**Employment type:** Full-time
**Department:** Zoë Schueremans

[Apply for this job](http://jobs.workable.com/view/aea56a76-75f1-41ec-92f8-ec7338fcc7bf)

## Description

We are seeking **Dutch-speaking Customer Care Specialists** to join our team supporting the Mercedes-Benz project. The role involves providing **frontline customer support** via inbound and outbound **calls, emails, and chat**.

Your tasks include handling customer contacts covering:

**Roadside Assistance (RSA)**

-   24/7 breakdown support following strict safety guidelines
-   Recovery assistance for vehicles to dealerships
-   B2B & B2C customer support
-   Collecting customer & vehicle information (license plate, GPS location, tire size, passengers, etc.)

**Connected Mobility Services (CMS)**

-   Support for Mercedes Me App and digital services
-   Account login, activation/deactivation of digital services
-   Service purchases, online appointment booking, vehicle monitoring
-   Inform customers about features included in service packages
-   Basic troubleshooting; complex issues escalated to Backdesk

**Customer Service (CS)**

-   Handle first-line inquiries: warranties, maintenance appointments, dealership details, workshop complaints, goodwill requests, list-price/tax inquiries, and general technical documentation
-   Provide support to demanding luxury clients, often in sensitive situations

## Requirements

-   **Dutch:** C1 (mandatory)
-   **English:** B2 (for training & operations)
-   Strong communication and customer service skills
-   Advanced problem-solving and multitasking abilities
-   Comfortable with PC apps, mobile platforms (Android/iOS), and basic network setups
-   Driver’s license: a plus
-   Previous experience in customer service or technical support: preferred but not required

## Benefits

-   Flexible work options: R**emote anywhere in Greece**
-   Full relocation support for Athens-based employees: flight, temporary accommodation, and housing assistance
-   Competitive monthly salary plus **two extra annual payments**
-   Paid training and onboarding program
-   Health insurance and additional perks
-   International work environment with colleagues across Europe
-   Free online Greek language courses
-   Modern offices in Athens with comfortable break areas
-   Career development opportunities and internal mobility
-   Social events and team initiatives

**Life in Greece**

-   Greece offers sunshine most of the year, amazing food, rich culture, and easy access to islands for weekend trips. Whether you choose Athens, a coastal town, or an island, you’ll enjoy an affordable Mediterranean lifestyle and a welcoming international community.
-   Ready to start your Dutch-speaking customer care career in Greece?
-   Apply today and join our international streaming support team!