# French Speaking HealthTech Support Specialist

**Company:** [Patrique Mercier Recruitment By Nellie](http://jobs.workable.com/companies/18zWHQZSzSMzyM23y2Mxqm.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** Nellie

[Apply for this job](http://jobs.workable.com/view/aebb11d3-0a5d-402e-ac9a-d23b64948813)

## Description

Patrique Mercier Recruitment FR is pleased to present a unique opportunity for a French Speaking HealthTech Support Specialist. This position is ideal for individuals who have a passion for technology and a dedication to enhancing user experiences in the healthcare sector. In this role, you will provide specialized support to French-speaking clients using health technology solutions, ensuring they receive effective assistance and guidance.

  

### Responsibilities

-   Provide exceptional technical support to French-speaking clients using HealthTech products via phone, email, and live chat.
-   Diagnose and troubleshoot software and hardware issues related to health technology applications.
-   Educate clients on product features and best practices to ensure optimal use of health technology solutions.
-   Accurately document all client interactions and resolutions in the CRM system.
-   Collaborate with technical teams to escalate unresolved issues and offer constructive feedback for product improvement.
-   Engage in proactive follow-ups with clients to ensure their issues are resolved satisfactorily.
-   Stay updated on industry trends, product enhancements, and new developments in health technology to provide informed support.

## Requirements

-   Fluency in French and English, with excellent verbal and written communication skills.
-   Previous experience in customer support or technical support, preferably in the health technology or healthcare industry.
-   Strong technical troubleshooting skills and a good understanding of health technology applications.
-   Exceptional customer service skills with an emphasis on empathy and user satisfaction.
-   Familiarity with remote support tools and CRM systems is a plus.
-   Ability to work independently in a remote setting and manage multiple priorities effectively.
-   A commitment to continuous learning and professional development within the health technology field.

## Benefits

1.  Competitive Monthly Salary
2.  Monthly Performance Bonus
3.  Fully Paid Training
4.  Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5.  Health Insurance
6.  Private Health Insurance
7.  2 Extra Salaries Per Year
8.  And Much More...