# Guest Relations Officer (Korean Speaker) | AYANA Midplaza, JAKARTA

**Company:** [AYANA Hospitality](http://jobs.workable.com/companies/4gU6PGSkL9VHY82yX1chH9.md)
**Location:** Central Jakarta, Indonesia
**Workplace:** on site
**Department:** AYANA Jakarta

[Apply for this job](http://jobs.workable.com/view/aecfec1f-a5d6-4949-a6e8-2a77db5d0762)

## Description

At AYANA Midplaza, Jakarta, we are seeking a warm and customer-focused Guest Relations Officer who is fluent in Korean to enhance our guests' experience. You will be responsible for creating a welcoming atmosphere and ensuring that our Korean-speaking guests receive the highest level of service.

  

### Responsibilities

-   Review arrival lists to welcome guests
-   Attend to special guests (e.g., VIPs) and answer their inquiries
-   Help prepare welcome folders with collateral (e.g., room service menus, area descriptions)
-   Provide information about amenities, area and venues, and promote services
-   Anticipate guest needs and build rapport with customers
-   Offer assistance with certain tasks (e.g., confirming travel arrangements, taking messages)
-   Address customer complaints and escalate to Guest Relations Manager when needed
-   Ensure compliance with health and quality standards

## Requirements

-   Fluent in Korean, with proficiency in English
-   Minimum of 1 year experience in a guest relations or similar role, preferably in luxury hospitality
-   Experience in operating hotel management software such as OPERA is an advantage
-   Strong communication and interpersonal skills
-   Customer-oriented with a positive attitude
-   Diploma in Rooms Division, Hotel Management, or other relevant fields. A bachelor's degree is desirable

## Benefits

-   Positive Working
-   Great Environment
-   Supportive Team Work