# Email Support Specialist

**Company:** [ADF Medical Services Inc.](http://jobs.workable.com/companies/k2VrcuCoUaAt7BW5DiyK1r.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** REMOTE

[Apply for this job](http://jobs.workable.com/view/af1c8c55-64f3-44b4-9bbe-a9cdb0980aa3)

## Description

**📋 JOB OPENING — Email Support Specialist** **ADF Medical Services Inc.**

We're hiring a detail-oriented and professional **Email Support Specialist** to handle patient and client communications through our email support channels. If you're a strong writer with excellent follow-through and a passion for helping people — this role is for you.

**Role:** Email Support Specialist

**Department:** Customer Support & Patient Services

**Location:** Fully Remote **🕐 Type:** Full-Time / Part-Time

## Requirements

**What You'll Do:**

-   Respond to patient and client email inquiries promptly and professionally
-   Provide accurate information on services, appointments, billing, and general support
-   Compose clear, empathetic, and well-structured email responses
-   Track and manage open email tickets to ensure timely resolution
-   Follow up with patients and clients to confirm issue resolution and satisfaction
-   Escalate complex or sensitive inquiries to the appropriate department
-   Document all email interactions accurately in our CRM and support systems
-   Maintain strict patient confidentiality in accordance with HIPAA guidelines

## Benefits

**What We Offer:**

-   Competitive pay
-   Health, dental & vision benefits (full-time employees)
-   Paid time off & paid holidays
-   Flexible scheduling options
-   Supportive team environment and ongoing coaching
-   Career growth opportunities within ADF Medical Services