# Senior Product Manager (Remote from EU) **Company:** [Cloudtalk](https://jobs.workable.com/companies/beuTULUgKo5dzSMefJfbyf.md) **Location:** Remote **Workplace:** remote **Department:** Product [Apply for this job](https://jobs.workable.com/view/af90f312-ff49-43e9-b967-c8bfd4bbb422) ## Description 🚀 Global tech scale-up 🏖 Unlimited Paid Time Off & flexible work hours 🌍 Work 100% remotely or from our offices (Bratislava, Prague, Barcelona) 💡Coaching sessions with our resident communications advisor ### About CloudTalk CloudTalk is an AI-powered business phone system and AI Voice Agent platform built for sales and support teams. It brings business calling, AI-powered call intelligence, and autonomous AI voice agents together in one platform, helping small and mid-sized businesses make more calls, handle more conversations, and deliver better customer experiences. Serving customers in 160+ countries, CloudTalk is backed by $36M in funding from leading investors, including KPN Ventures, Point Nine, and HenQ. We’re investing in making AI a natural part of every business conversation and helping companies get more value from every call. With a team of 200 people, CloudTalk values growth, innovation, teamwork, customer focus, and human connection. The company moves fast, builds for the future, and cares deeply about creating products and a culture that people genuinely love. ### About the role Here, at CloudTalk, Product Management is not just any role. Being part of the CloudTalk R&D teams, means working within empowered and autonomous teams that are building the future of the business. You’ll shape the future of AI + Human communication for our core Sales & Support segment and expand qualification & deflection-like cases in other industries. Join us and be a part of an amazing journey powered by world-class technology! ### What you will do: - Build a deep understanding of your core users through direct and indirect research. - Craft a vision and strategy that contributes to our product strategy and drives measurable progress toward our business goals and customer outcomes. - Translate this knowledge into a compelling, well-researched strategy & roadmap that achieves record-breaking growth for CloudTalk and industry-leading success for your customers’ businesses. - Complete the day-to-day work that brings these ideas to the user - co-leading customer discovery alongside your peers in Product Management & Product Design, facilitating journey mapping sessions, identifying key, golden tasks for your user segment, and aligning both R&D and GTM teams around well-articulated solutions to customer problems. - Collaborate with teammates in your team, other product teams, and key roles in Product Marketing, Customer Experience, and R&D to iteratively identify, validate, and define solutions to users’ day-to-day challenges. - Collaborate, learn, & lead across R&D and CloudTalk-wide to level-up approaches and drive product-led decision-making. ### What we are looking for: - 5+ years of experience in B2B, preferably in audio, visual, or omnichannel communication, focusing on manager and operational user personas, and translating user needs into problems solved for these personas. - A track record of measurable changes in user behaviour that drive your company’s & your customers’ business metrics. - You have proven experience creating clear, compelling, and well-researched explanations of the business value, risks, user flows, and impact of multi-phase initiatives. Articulating complex problems in a digestible way. - You focus on creating measurable outcomes and using qualitative & quantitative research to inform decisions. You’re as data-obsessed as your user-obsessed. - You are a flexible communicator and are as comfortable in a call with a busy front-line Sales or Support team manager or in a strategic discussion with CloudTalk’s exec team. - You work AI-fluently and can show it. You have concrete examples of workflows you've rebuilt — discovery synthesis, spec drafting, competitive analysis — and you can explain what you deliberately kept human and why. - You catch what the model gets wrong. You've been burned by a confident, plausible, incorrect output and you can describe how you spotted it. You own everything you ship regardless of how it was produced. - You are stress-resilient, focused & highly organized. ### Why you will love to be a CloudTalker: _Unlimited PTO that people actually take. Fully remote with four European hubs. A coach you can book, a career path in writing, and equity when you deliver. Here's the full package. _ ### **Get better, faster** - 💬 **A coach you can actually book.** Recurring 1-on-1 sessions with our resident coach. A real conversation about your career, on company time. - 🛠️ **You grow by shipping, and we build around that.** Roughly 70% of your development comes from hands-on work on real problems. We back the rest with coaching and formal training, following the 70/20/10 model. - 🪜 **Promotions without guesswork.** Our job-leveling framework is transparent: every level and its expectations, in writing. You'll always know what the next step requires and where you stand. - 📈 **A path to equity.** In R&D, equity is earned, and the bar is public: deliver exceptional results and impact, and you get your stake. When the company wins, you win with it. ### **Work the way you work best** - 🌴 **Unlimited PTO, and we mean it.** Taking 30 days a year is normal here. Deliver beyond expectations, and you've bought yourself room for more. - 🌍 **Fully remote, offices optional.** R&D works remotely by default. When you want a desk, a whiteboard, or other humans, our hubs in Bratislava, Brno, Prague, and Barcelona are open to you. No office-days quota. - ⏰ **Flexible hours, built around your team.** Start early or shift late as life needs it. Be there for meetings and your team's core overlap; how you arrange the rest of your day is yours. - 💻 **Gear that doesn't fight you.** A MacBook for work, plus a home-office allowance to build a setup you like sitting at. ### **Rest like you mean it** - 🔋 **Recharge Fridays: 4 extra all-company days off a year.** Once a quarter, everyone is off at the same time. You come back to zero pings, not a doubled backlog. That's the point. - 🏃 **Fitness allowance.** Gym, climbing, yoga, whatever keeps you moving. You choose, we pay. ### **People worth staying for** - 💸 **Up to €5,000 per referral.** You know great engineers. When we hire one of them, you get paid for it. - ✈️ **Two offsites a year worth packing a bag for.** The all-company offsite (last year: [Tuscany](https://www.youtube.com/watch?v=RJYfbHH9Fak) 🇮🇹) plus a dedicated R&D offsite, both somewhere remote enough that people actually talk. - ⚡ **Hackathons twice a year.** Two days to ship the idea you keep bringing up at lunch. - 👕 **Fresh CloudTalk swag every year,** with a points system to earn more. ### What to expect from our hiring process: 1. 30-min Call with our TA Team. 2. 60-min Interview with CPTO. 3. 90-min Product Challenge Interview (AI tools permitted and expected - we assess your judgement, not your unassisted output). 4. 45-min Culture Bar Raiser Call + 45-min Meet the Team scheduled back2back. _By submitting your application, you acknowledge that Cloudtalk will process your personal data based on Cloudtalk’s legitimate interest in finding the most suitable candidate and a pre-contractual relationship with you. For more information on how Cloudtalk processes your personal data, please refer to our_ [_Privacy Policy._](https://www.cloudtalk.io/privacy-notice/#:~:text=CloudTalk%20reserves%20the%20right%20to,and%20integrity%20of%20Your%20data.)