# CRM Executive

**Company:** [Hyde Park Developments](http://jobs.workable.com/companies/jQXmfJLRpXe2rHtzWd4w3b.md)
**Location:** New Cairo City, Egypt
**Workplace:** on site
**Employment type:** Full-time
**Department:** Customer Excellence

[Apply for this job](http://jobs.workable.com/view/afdff42f-bca3-4e50-aaab-531a55c326f6)

## Description

**Job purpose:**

Responsible for enhancing customer experience, reaching highest level of customer satisfaction, and improving customer retention.

**Key accountabilities:**

·       Implement CRM initiatives and develop customer journey to enhance the overall customer experience.

·       Receive and handle different customers requests and complains via call center or walk-ins clarifying the process and procedures and directing them to the concerned parties.

·       Follow up with the customers on their requests/ complains to ensure highest level of satisfaction.

·       Collaborate with cross-functional teams to develop and implement customer loyalty programs

Maintain and update customer databases, ensuring data accuracy and compliance with data protection regulations

## Requirements

-   Minimum 2–3 years of experience in customer service, customer experience, or a related field.
-   Bachelor’s degree in Business Administration, Marketing, or a related discipline.
-   Proficiency in CRM systems and Microsoft Office applications.
-   Ability to handle customer inquiries and complaints effectively.
-   Experience in implementing CRM initiatives and improving customer journey.
-   Strong organizational and follow-up skills.
-   Ability to manage and maintain customer data with high accuracy.
-   Knowledge of customer loyalty programs and retention strategies.