# Customer Service Representative

**Company:** [CSN Collision](http://jobs.workable.com/companies/eBH6ReCY3eCqkdBXZzEWfD.md)
**Location:** Orangeville, Canada
**Workplace:** on site
**Employment type:** Full-time
**Department:** CSN Leggett's

[Apply for this job](http://jobs.workable.com/view/b0a8c837-3ebd-415c-965c-e604fd071730)

## Description

**Primary Objectives of the Role**

-   **Customer & Vendor Support**: Handle inquiries from customers and vendors via phone, email, and in person. Maintain a professional and positive approach, provide updates throughout processes, and resolve issues promptly to ensure smooth account and claim management.
-   **Invoice, Payment & Claims Processing**: Accurately enter invoices, post payments, create repair and towing invoices, and maintain up-to-date financial and administrative records. Receive payments from customers, insurers, and third parties.
-   **Scheduling & Coordination**: Book appraisal, repair, rental, and sublet appointments; confirm drivability and towing needs; coordinate with head office and external partners for documentation and payment processing
-   **Document & System Management**: Maintain organized digital and physical filing systems, update management systems with dates and notes, scan and post invoices, and track calls per claim.
-   **Vehicle & Courtesy Car Handling**: Check in courtesy cars, record mileage and condition, and manage warranty parts for corrosion claims.
-   **Insurance & Claims Administration:** Explain insurance processes, verify deductibles, prepare claim paperwork, update insurers on repair status, and manage estimating systems, assignments, and supplements.
-   **Customer Experience & Compliance**: Ensure clear communication through preferred channels, manage customer touchpoints, facilitate CSI reviews, and maintain compliance with WHMIS and PIPEDA standards.
-   **General Office Support**: Assist with office administration, labor flagging, cost management, and other duties as required, including maintaining a clean and organized workspace.

## Requirements

**Qualifications, Experience and other requirements:**

-   3 to 5 Years of experience in customer service, accounts payable and receivables is an asset.
-   3 to 5 years of experience, automotive parts experience is preferred
-   Working Knowledge of the ARMS system, Mitchell and Reynolds, Collision Link and Progi Parts to source value pricing or any other inventory Management system will be an asset.
-   Valid Driver’s license

## Benefits

-   Dental care
-   Extended health care
-   Life insurance
-   Paid time off