# Norwegian Speaking Support Center Analyst -Remote in Greece

**Company:** [Patrique Mercier Recruitment By Nellie](http://jobs.workable.com/companies/18zWHQZSzSMzyM23y2Mxqm.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** Norwegian

[Apply for this job](http://jobs.workable.com/view/b0ab85b4-cdeb-4b28-b747-6442d9bfbc8d)

## Description

Patrique Mercier Recruitment FR is pleased to introduce an opening for a Norwegian Speaking Support Center Analyst. In this crucial role, you will provide exceptional support to our clients and users, ensuring that their inquiries and issues are resolved efficiently. As a Support Center Analyst, you will work directly with Norwegian-speaking customers and collaborate with internal teams to deliver an outstanding service experience.

  

### Responsibilities

-   Act as the primary point of contact for Norwegian-speaking clients, managing inquiries through phone, email, and chat.
-   Diagnose, troubleshoot, and resolve various technical issues and product-related questions to ensure customer satisfaction.
-   Document and log all customer interactions and resolutions accurately in the support ticketing system.
-   Provide assistance to clients in understanding product features and functionalities.
-   Collaborate with other departments to escalate complex issues and continuously improve support mechanisms.
-   Monitor ticket progress and follow up with customers to ensure prompt resolution.
-   Keep abreast of new products, updates, and industry best practices to enhance service delivery.

## Requirements

-   Fluency in Norwegian and English, with excellent written and verbal communication skills.
-   Experience in a customer support or IT support role is beneficial.
-   Strong analytical and troubleshooting skills to effectively assist clients.
-   Able to manage multiple tasks and prioritize effectively in a dynamic environment.
-   Proficiency in using support ticketing systems and CRM tools is an advantage.
-   Dedication to high-quality customer service and teamwork.
-   A willingness to learn and adapt to new technologies and processes as needed.

## Benefits

1.  Competitive Monthly Salary
2.  Monthly Performance Bonus
3.  Fully Paid Training
4.  Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5.  Health Insurance
6.  Private Health Insurance
7.  2 Extra Salaries Per Year
8.  And Much More...