# Business Systems Analyst - ServiceNow / IT Infrastructure

**Company:** [Stafford Gray](https://jobs.workable.com/companies/ijubpNRZg1hKDHZC9ns8cE.md)
**Location:** Pontiac, United States
**Workplace:** hybrid
**Employment type:** Contract

[Apply for this job](https://jobs.workable.com/view/b0b54350-f89d-4a13-b409-0a4848930e4c)

## Description

Stafford Gray is looking for an experienced Business Systems Analyst to support a public-sector IT Infrastructure Services organization in Southeast Michigan. You’ll work across the Networking, Server, Workstation Services, Microsoft 365, VoIP/Telecommunications, and Service Center teams. You’ll own project assignments from requirements through implementation, so this role suits a self-starter who takes ownership.

This is a hybrid role with a minimum of 2 days per week onsite in the Waterford/Pontiac area. Remote days follow standard business hours from an adequate home office. The engagement is ongoing, with a target start in early November.

**What you’ll do**

-   Gather requirements, analyze data, design solutions, and write technical requirements for infrastructure projects
-   Support ServiceNow integrations, including Asset Management, Inventory Management, CMDB/Discovery, and Webex
-   Test and implement technology solutions, and support users through rollout
-   Research current systems and create procedures that improve them
-   Train and support end users
-   Write Requests for Proposals (RFPs) and contract Scopes of Deliverables

## Requirements

**Required**

-   5+ years of experience as a Business Analyst or Business Systems Analyst
-   Hands-on ServiceNow experience, specifically integrations or work in Asset Management, Inventory Management, or CMDB/Discovery. **This is a firm requirement. Please don’t apply without it.**
-   Strong experience with the Microsoft 365 productivity suite
-   Data analytics experience
-   Ability to be onsite in the Waterford/Pontiac area at least 2 days per week

**Nice to have**

-   Telecommunications Expense Management (TEM) experience
-   Experience writing RFPs, contracts, or scopes of work
-   Background supporting infrastructure teams (network, server, endpoint, VoIP)