# Client Onboarding Specialist

**Company:** [AI Acquisition](http://jobs.workable.com/companies/weunqh6Z2fr3VFa2gSu7Cr.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** Customer Success

[Apply for this job](http://jobs.workable.com/view/b0b7e46d-11ac-4723-a568-384e41969d93)

## Description

**THE ROLE**

You are the bridge between a customer signing and a customer succeeding.

This is not a senior strategy seat. It is a hands-on, execution-focused role where you own the first 30-60-90 days of the customer journey — from kickoff through activation, early milestones, and first renewal signal. You work within an existing onboarding org, follow established playbooks, and improve them as you go.

If you have a Sales background and are ready to stop closing and start delivering — this role was built for you.

**THE COMPANY**

A multi-8-figure ARR business with 200+ team members, bootstrapped and profitable. The company launches and scales information and software products on a marketing and sales engine refined across a dozen product launches and $100M+ in ad spend.

This seat sits inside the onboarding org, dedicated to a fast-growing product line. Your job is to make sure customers who come in the door finish, renew, and refer.

**What You Actually Do**

-   Own the customer journey from "paid" to "completing and renewing"
-   Run structured kickoff calls and keep customers moving through milestones
-   Spot early churn signals and execute saves before they escalate
-   Bridge what Sales promised to what delivery can actually deliver
-   Work within playbooks and flag what needs improving
-   Manage a small number of concurrent accounts with consistency and care
-   Communicate proactively — no customer should wonder what's happening next

**You Will Probably Not Fit If:**

-   You need a slow ramp and lots of hand-holding before taking ownership
-   You measure success by tasks completed rather than outcomes delivered
-   You struggle to hold a direct, confident conversation with a frustrated client
-   You wait for direction rather than acting on what's in front of you

## Requirements

**What You Bring**

-   2–4 years in Sales, Customer Success, or Onboarding — with real client-facing ownership
-   Strong verbal communication — polished, warm, and direct on camera
-   Comfortable working async with a US/UK client base
-   Organised enough to manage multiple accounts without dropping anything
-   Coachable, hungry, and genuinely motivated by client outcomes

## Benefits

**Benefits**

-   Independent Contractor Agreement
-   Competitive base salary + performance bonus tied to onboarding outcomes you own
-   Fully remote
-   Direct line to senior onboarding leadership
-   Growth track into broader CS or ops roles as the product line scales