# Host/Hostess - Full Time **Company:** [Millennium Hotels and Resorts](http://jobs.workable.com/companies/44qrjFFDqVPMCFanufiQ7j.md) **Location:** Sunnyvale, United States **Workplace:** on site **Employment type:** Full-time **Department:** M Social Sunnyvale [Apply for this job](http://jobs.workable.com/view/b0e904f3-5cb1-42b3-a8ba-14b5d5117667) ## Description ![](https://workablehr.s3.amazonaws.com/uploads/photos/700167/224a079236d2cf211d733069fadb2bc1.png) ![](https://workablehr.s3.amazonaws.com/uploads/photos/700167/d105ff56c2de27b03803749fd6c03f9a.jpg) **Hotel Name:** M Social Sunnyvale **Location:** Onsite – Sunnyvale, CA **Salary Range:** $20.00 Hourly ### **Join the Team at M Social Sunnyvale** At **M Social Sunnyvale**, we don’t just welcome guests—we create moments, spark connections, and bring energy to every interaction. Designed for the _young at heart_, M Social delivers a bold and vibrant hospitality experience. ### **About M Social Sunnyvale** As the first ground-up M Social in the U.S., this innovative property features 263 rooms, a dynamic courtyard, and the signature Beast & Butterflies social hub. Located in Silicon Valley, the hotel blends technology, design, and social connectivity to create a unique guest experience. As part of Millennium Hotels & Resorts, a global hospitality leader with over 145 hotels across key destinations worldwide, our hotel is backed by a legacy of quality, consistency, and service excellence—driven by a passion for hospitality, an entrepreneurial spirit, innovation, and a progressive, solutions-oriented approach." At Millennium, we are guided by our core values: - **Passion for Hospitality** – Delivering meaningful and memorable guest experiences - **Entrepreneurial** – Taking ownership and acting with agility - **Innovation & Progressive** – Continuously improving how we operate and serve - **Solutions & Results Oriented** – Staying adaptable and focused on results These values shape how we work, how we lead, and how we create exceptional experiences for our guests and our teams. **About the Role:** As our **Host / Hostess**, you will be one of the first points of connection for guests visiting Beast & Butterflies. You will create a warm and welcoming first impression, manage the flow of the restaurant, coordinate seating, and support the service team in delivering a seamless dining experience. This role is ideal for someone who is personable, organized, confident, and genuinely enjoys connecting with people in a fast-paced, social environment. **Your Impact – Guest Experience** You will set the tone for the guest experience from the moment guests arrive. Through a warm welcome, thoughtful communication, and attentive service, you will help create an atmosphere that feels inviting, energetic, and distinctly M Social. **What You'll Be Doing** **Guest Welcome & Experience** - Welcome guests with a warm, friendly, and engaging attitude - Create a positive first and last impression for every guest - Manage guest arrivals, seating, and departures in a professional manner - Provide accurate information about the restaurant, menus, hours, and hotel amenities - Answer guest questions and assist with special requests - Anticipate guest needs and communicate relevant information to the service team - Handle guest concerns professionally and involve management when appropriate **Reservations & Seating** - Manage reservations and waitlists accurately using the restaurant reservation system - Maintain an organized and efficient seating plan - Escort guests to their tables and provide menus as appropriate - Communicate estimated wait times accurately - Monitor table availability and coordinate seating with servers and management - Balance guest preferences with restaurant capacity and service flow - Communicate special occasions, VIP guests, allergies, and other relevant information to the service team **Restaurant Operations** - Maintain a clean, organized, and welcoming host stand and entrance area - Ensure menus, reservation materials, and guest supplies are properly stocked - Assist with opening, closing, and side-work duties - Monitor the dining room and communicate operational needs to the appropriate team members - Assist servers and other team members during busy periods as needed - Support smooth guest flow throughout the restaurant **Team Collaboration** - Work closely with servers, bartenders, food runners, culinary staff, and management - Communicate effectively regarding reservations, guest needs, table status, and service priorities - Help maintain an organized and positive restaurant environment - Support team members during high-volume service - Contribute to a team-first culture where everyone works together to create an exceptional guest experience **Safety & Compliance** - Follow all food safety, sanitation, and health department regulations - Follow company safety policies and procedures - Maintain a clean and safe entrance and host stand - Report spills, hazards, maintenance concerns, or other issues promptly - Follow established procedures for guest information and reservation records ## Requirements - Passion for hospitality and creating memorable guest experiences - Warm, friendly, and engaging personality - Strong communication and interpersonal skills - Professional appearance and positive attitude - Excellent organizational and multitasking abilities - Ability to remain calm and professional in a fast-paced environment - Strong attention to detail - Ability to work effectively as part of a team - Flexibility to work evenings, weekends, holidays, and varying shifts **Technical / Role-Specific Requirements** - Previous host, hostess, server, restaurant, hotel, or customer service experience preferred - Experience with restaurant reservation systems preferred - Experience with POS systems is a plus - Strong knowledge of basic restaurant operations and dining etiquette - Ability to manage multiple guest requests and seating priorities simultaneously - Food Handler Card required or ability to obtain upon hire, as applicable **Preferred Qualifications** - Previous hotel or lifestyle restaurant experience preferred - Experience with OpenTable or similar reservation systems is a plus - Previous experience in a high-volume restaurant environment - Strong knowledge of local dining and hospitality offerings is beneficial - Bilingual abilities are a plus **Physical Requirements** - Ability to stand and walk for extended periods throughout the shift - Ability to frequently move throughout the restaurant and lobby areas - Ability to bend, reach, stoop, and move as needed during service - Ability to safely carry menus, supplies, and other items - Comfortable working in a fast-paced, high-volume, guest-facing environment **Education** - High school diploma or equivalent preferred - Equivalent combination of education and relevant experience will be considered ## Benefits At Millennium Hotels & Resorts, we support our employees with a competitive benefits package designed to promote wellbeing and long-term success: - Medical, Dental & Vision Insurance - Company-paid Life and AD&D Insurance - Short-Term and Long-Term Disability Coverage - 401(k) Retirement Plan with Company Match (where applicable) - Paid Time Off & Paid Holidays - Hotel Room Discounts across our global portfolio - Employee Assistance Program (EAP) _Benefits eligibility and offerings are subject to plan terms and company policy._ **Why Join Us** At Millennium Hotels & Resorts, you’re not just taking on a role—you’re joining a global organization committed to people, performance, and growth. Whether you’re supporting operations behind the scenes or delivering service on the front line, your work contributes to a culture focused on hospitality, collaboration, and results. If you’re looking for an opportunity to grow, contribute, and make an impact, we invite you to join our team.