# Front Desk Agent - Russian Speaker

**Company:** [Rotana Hotels](https://jobs.workable.com/companies/1DHZUVfKm32Sn3vTDAotSL.md)
**Location:** Dubai, United Arab Emirates
**Workplace:** on site
**Employment type:** Full-time
**Department:** Towers Rotana

[Apply for this job](https://jobs.workable.com/view/b0ec746a-cf3d-4c9e-bf8a-f442c31fb5fc)

## Description

We are currently looking for   dynamic/ and self-motivated Front Office professionals who want to move their careers forward. As a Front Desk Agent, you are responsible to provide professional and customer focused service to our guests/ ensuring their stay will become a memorable experience, and your role will include key responsibilities such as;

-   Provide prompt/ courteous and efficient service to all guest/ so as to achieve a high level of customer satisfaction through personalized service from arrival till departure;
-   Ensure guests are personally greeted by name/ if known and escorted to their room to make them feel expected and welcomed;
-   Conduct in room hotel familiarization and assist guest in hotel activity enquiries requests;
-   Maintain an up-to-date knowledge of hotel information and local services/ including operating hours/ promotions/ events/ attractions and any allied information to respond to guest queries;
-   Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels;
-   Accurately administer Front Desk cashiering standards and comply with all laid down systems/ policies and procedures;
-   Process accounts from check in to check out/ ensuring accurate postings of all incidental charges using computerized Front Office systems;
-   Maintain the privacy of all guests by ensuring that no details of the guests are disclosed;
-   Demonstrate a complete understanding of the hotel 's policies/ procedures and service standards and have full knowledge of the hotel facilities and happenings.

## Requirements

Education/ Qualifications:    

You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and verbal English communication skills and knowledge in an additional language/ along with strong interpersonal and problem-solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage.

Knowledge and Competencies:

The ideal candidate will be customer driven and an extremely proactive and switched on personality with an outgoing/ charismatic and approachable character. You will work well under pressure in a fast-paced environment and be a great team player/ who thrives in working with a multi-cultural team and guests alike/ while possessing following additional competencies such as:

Understanding the Job

Taking Responsibility

Recognizing Differences                         

Customer Focus

Adaptability

Teamwork