# Customer Service Representative- Manufacturing

**Company:** [Vomela](null/companies/kB7NJkP5ou6JCiQYfuyHxa.md)
**Location:** High Point, United States
**Workplace:** on site
**Employment type:** Full-time
**Department:** Project & Program Management

[Apply for this job](null/view/b0ef6055-9065-47dc-9cac-5667bbe318c2)

## Description

-   CSR’s interact regularly with customers, Sales Representatives, Estimating, Production, Prepress, Purchasing and Delivery departments as well as with other CSR’s and outside vendors
-   Responsible for daily workflow: reviews daily job report each morning to ensure all jobs are on schedule; reviews daily delivery reports and discusses any delivery concerns with the appropriate supervisors; reviews and write-up proofs to go out to clients throughout the day; turns in proofs to production when they return from customers; fills out the proper forms necessary to account for changes and additional charges; ensures jobs match the quotes before turning them into production; has jobs re-quoted if needed and informs customers of price changes in writing; enters jobs into the system; writes job number and date on all supplied materials; ensures lasers are provided to production on ALL jobs; provides folding dummies on book work; prints out Sales Call Log (“ARMS”) and discusses with Sales Representative who is to contact which accounts and when
-   Resolve customer questions and problems as they arise 
-   Analyzes increases or decreases of business within an account and identifies reasons per quarter in combination with sales

## Requirements

-   High School diploma or equivalent experience
-   Two years of college preferred
-   One year of experience in the printing of graphics industry
-   One year of experience in customer relations

-   Excellent interpersonal and communication skills
-   Problem solving ability 
-   Ability juggle numerous tasks and withstand pressure
-   Ability to fluently communicate, both in writing and verbally in English
-   Basic computer skills
-   Ability to establish and maintain positive relationships with customers and coworkers

## Benefits

-   Health Care Plan (Medical, Dental & Vision)
-   Retirement Plan (401k, IRA)
-   Life Insurance (Basic, Voluntary & AD&D)
-   Paid Time Off (Vacation, Sick & Public Holidays)
-   Short Term & Long Term Disability