# CRM Quality Control Specialist

**Company:** [Neo Group](http://jobs.workable.com/companies/ei632Axwd5x4FZRkFMR4K9.md)
**Location:** Minsk, Belarus
**Workplace:** hybrid
**Department:** Revenue

[Apply for this job](http://jobs.workable.com/view/b14c5571-0fe2-455c-a029-721cca7d68d6)

## Description

Come on board with Neo Group! Here's your chance to stir things up in the scene with us. We're not just expanding; we're revolutionizing the entire game, mastering profitability with every new venture. But you know what truly fuels our drive? It's people like you. Join us as we embark on a journey to redefine gaming on a global scale.

Neo Group is on the lookout for a **CRM Quality Control Specialist** to join our Marketing Team.

**Responsibilities:**  

-   Test and validate CRM lifecycle campaigns (FastTrack and other platforms) before launch.
-   Check correctness of triggers, attributes, player segmentation, campaign flows, and reward logic.
-   Ensure proper functioning of communications (email, SMS, push, onsite) and integration with CMS/external providers.
-   Perform testing after system updates or feature releases.
-   Provide final QA approval before campaign launch.
-   Report bugs, incorrect setups, or mismatches to developers and CRM managers.
-   Maintain test cases and results.
-   Analyze campaign performance and error patterns, suggesting process improvements.
-   Support the CRM Retention team with insights into tested scenarios.
-   Conduct knowledge sharing and training to improve CRM quality standards.

## Requirements

-   Previous experience in CRM coordination, campaign execution, or QA.
-   Knowledge of CRM platforms (FastTrack, [Customer.io](http://customer.io/), Optimove, or similar).
-   Solid understanding of casino and sports betting lifecycles.
-   Strong attention to detail and problem-solving mindset.
-   Effective communication skills.
-   Ability to manage multiple projects and work independently.
-   High organizational skills and proactive approach.
-   Nice-to-have: experience in email marketing, A/B testing, HTML coding, data analysis, and campaign optimization.
-   Enthusiasm for continuous learning and adaptability to a fast-paced environment.

## Benefits

-   Enjoy 3 health days to focus on your well-being.
-   Take advantage of 25 paid calendar vacation days to explore, relax, and unwind.
-   Get a $30 net per month sports compensation to stay active and healthy.
-   Benefit from top-notch medical insurance for peace of mind.
-   Indulge in a variety of snacks available in the office.
-   Join us for exciting corporate events that foster team spirit and fun!