# Portuguese Speaking Customer Service Agent - Work In Bulgaria - Paid Relocation

**Company:** [Mercier Consultancy Group](http://jobs.workable.com/companies/5zg5Z8SQBWuwdeoGA8tdK2.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** T Bulgaria

[Apply for this job](http://jobs.workable.com/view/b17d1aea-bfa9-4c81-96fd-bc9dd3b6ac6c)

## Description

Mercier Consultancy MD is delighted to offer an exciting position for a Portuguese Speaking Customer Service Agent to work in Bulgaria, with the benefit of paid relocation. This role provides a unique opportunity to join a vibrant team, delivering exceptional support to Portuguese-speaking customers while enjoying a new cultural experience in Bulgaria.

  

### Responsibilities

-   Provide outstanding customer service to Portuguese-speaking clients via phone, email, and chat.
-   Assist customers with inquiries, product information, and issue resolution in a professional and timely manner.
-   Manage and document customer interactions accurately in the CRM system.
-   Collaborate effectively with internal teams to resolve complex issues and improve customer satisfaction.
-   Stay updated on company products, services, and policies to provide accurate information.
-   Maintain a positive attitude and professional demeanor while handling customer concerns.

## Requirements

-   Fluency in Portuguese (both written and spoken); knowledge of English is an advantage.
-   Previous experience in customer service roles, preferably in remote or multinational settings.
-   Excellent communication and interpersonal skills with a customer-focused mindset.
-   Ability to manage multiple tasks efficiently and handle challenging situations calmly.
-   Familiarity with CRM systems and standard office software.
-   Self-motivated, proactive, and able to work independently in a remote environment.
-   Willingness to relocate to Bulgaria with paid relocation support provided.

## Benefits

1.  Competitive Monthly Salary
2.  Monthly Performance Bonus
3.  1500 Euro Signing Bonus
4.  Relocation Package
5.  Fully Paid Training
6.  Health Insurance
7.  And Much More...