# Case Management Assistant - Bilingual (Spanish/English)

**Company:** [Core-VA Solutions](http://jobs.workable.com/companies/rbJdkL4beBYUgrmtXZzwPt.md)
**Location:** Remote
**Workplace:** remote

[Apply for this job](http://jobs.workable.com/view/b194290a-a724-4a9a-b232-19d0cc1ed4a7)

## Description

Core-VA Solutions is seeking a detail-oriented and compassionate **Case Management Assistant** to provide essential remote support. This role plays a critical part in ensuring individuals receiving long-term care services have timely access to the resources, supports, and documentation they need. The ideal candidate is bilingual in **Spanish and English**, highly organized, and passionate about serving individuals with disabilities and their families. Experience in a health or human services setting is strongly preferred.

**Key Responsibilities:**

-   Organize and **maintain case files**, records, service plans, and related documentation while ensuring **compliance, confidentiality**, and secure handling of sensitive information.
-   **Schedule and coordinate** appointments, referrals, service authorizations, annual reviews, and follow-ups to ensure **timely access** to services and supports.
-   Act as a **liaison** between clients, families, service providers, and community organizations — facilitating communication in both **English and Spanish** as needed.
-   Assist in developing, **monitoring**, and **updating individualized service plans**, tracking deadlines, renewals, and progress to keep the case management team informed.
-   Monitor compliance with state, and agency-specific regulations for **service delivery** and **documentation** standards.
-   Collaborate with healthcare providers, therapists, and service coordinators to ensure clients receive **holistic, person-centered care**.
-   Prepare and **submit reports** on client progress, service utilization, and outcomes to maintain **compliance** and **transparency**.
-   Support case managers in resolving **care-related concerns** and addressing barriers to accessing required services.
-   Communicate effectively with **Spanish-speaking clients and families**, providing interpretation and translation support to ensure equitable access to services.
-   Provide feedback to **improve workflows**, service delivery processes, and overall **client satisfaction**.

## Requirements

**Experience:**

-   2 years of proven experience as a **Case Management Assistant** or in a similar **administrative role**.
-   Experience with **scheduling, documentation, reporting**, and coordination tasks in a healthcare or social services setting.

**Skills & Other Requirements:**

-   **Bilingual – Spanish and English required** (written and verbal).
-   Experience working with **US-based clients** is required.
-   Strong organizational skills with meticulous attention to detail.
-   Proficiency in case management software, Microsoft Office, or similar tools.
-   Excellent interpersonal and communication skills with a client-first mindset.
-   Ability to maintain strict **confidentiality** and handle sensitive information with professionalism.
-   Ability to work both independently and collaboratively in a fast-paced environment.

## Benefits

**What we offer:**

-   Starting rate: $7/hour (based on experience and qualifications)
-   100% remote / work-from-home setup
-   Paid time off (PTO)
-   US public holidays observed
-   Training and support system to help you build confidence and work independently
-   A collaborative, respectful work environment — we value trust, autonomy, and open communication
-   Long-term opportunity with a stable and growing agency