# Chat Sales and Support Representative - TPA

**Company:** [OneTouch Direct](http://jobs.workable.com/companies/8YwgHgzrai8UsDMKXJQ6qV.md)
**Location:** Tampa, United States
**Workplace:** on site
**Employment type:** Full-time
**Department:** T-Mobile

[Apply for this job](http://jobs.workable.com/view/b1b79613-a84c-49ec-baf2-c9bc2fe41e73)

## Description

At OneTouch Direct, we’re all about creating meaningful interactions. We aren’t just a call center; we are a vibrant community committed to exceptional service since 1998! Partnering with Fortune 500 companies, we provide top-notch solutions while ensuring our customers walk away with a smile.

As a **Chat Sales and Support Representative** at our Tampa location, you’ll have the unique opportunity to assist our valued customers in real-time through chat. Whether they have questions, need assistance, or just want to know more about our services, you’ll be the friendly face (well, technically a friendly text!) that they turn to for help.

**What you’ll be up to:**

-   Engaging with customers through our chat platform, providing swift and friendly support.
-   Understanding customer queries to deliver accurate and timely information.
-   Inbound chat sales. No cold calling!
-   Resolving customer issues with a cheerful and solution-oriented approach.
-   Ensuring a seamless and delightful experience as you handle multiple chats.
-   Knowing when to escalate matters to ensure customer concerns are fully addressed.

## Requirements

-   Ideally, you have 1+ years of sales experience, but don’t worry if you’re just starting out!

-   Experience in hospitality or a call center is a plus, but not mandatory.
-   You possess excellent communication and writing skills.
-   Comfortable using computers, including typing and navigating multiple tabs and systems.
-   You’re passionate about resolving issues and making customers smile.
-   You bring a dynamic, energetic personality to the team.
-   Ability to juggle tasks, prioritize effectively, and manage your time.
-   A strong phone presence with experience making lots of calls is a bonus!

## Benefits

-   **Full-Time Hours**: Guaranteed 40 hours per week schedule, with overtime opportunities!

-   **GREAT Earning Opportunitie**s: Competitive hourly pay PLUS weekly and monthly bonus opportunities!
-   **Supportive Environment:** Classroom training, plus 1-on-1 support for your first week of call taking!
-   **Great workplace**: Daily and weekly incentives to create a fun, competitive, and rewarding environment!
-   **Benefits**: Health Care Plan (Medical, Dental & Vision)
-   **Growth**: Opportunity for professional advancement as we grow! Promote from within!
-   **Culture**: Diverse & Inclusive welcoming culture with Employee Resource Groups