# Service Desk Analyst

**Company:** [Remote Recruitment](http://jobs.workable.com/companies/6SUwNFdeZVtDswyM7C8RyV.md)
**Location:** Remote
**Workplace:** remote

[Apply for this job](http://jobs.workable.com/view/b21d38c5-6c3a-484c-83d9-27b48e27db4b)

## Description

Remote Recruitment is hiring a **Service Desk Analyst** for our UK-based clients. This is a fully remote position offering South African professionals an excellent opportunity to work with leading UK employers from home. You will work UK business hours and join a supportive, fast-growing team.

Key Responsibilities

-   Deliver professional 1st and 2nd line IT support to end users remotely via phone, email and chat
-   Diagnose and resolve hardware, software, network and application issues efficiently
-   Manage and update support tickets in ServiceNow, Jira or equivalent ITSM platforms
-   Set up and configure user accounts, VPN access, Microsoft 365 and endpoint devices
-   Document solutions and contribute to the internal IT knowledge base
-   Monitor system alerts and escalate major incidents to the relevant technical teams

Requirements

-   2+ years of IT service desk or technical support experience
-   Strong working knowledge of Windows, Microsoft 365 and Active Directory
-   Experience with ITSM platforms such as ServiceNow or Jira Service Management
-   ITIL Foundation certification is preferred but not essential
-   Customer-focused with excellent communication skills and attention to detail

What We Offer

-   R28,000/month
-   100% remote, UK business hours
-   Career growth and professional development
-   Exposure to leading UK businesses and practices

_Remote Recruitment – connecting top South African talent with UK employers. Apply today._