# Operation Manager

**Company:** [Nasoft.eg](null/companies/o8kDk7tQduxZdn9gaZiWRG.md)
**Location:** Kuwait City, Kuwait
**Workplace:** on site
**Employment type:** Part-time

[Apply for this job](null/view/b36acc36-7f04-4e41-9163-38a03e8c68d2)

## Description

Nasoft is hiring an Operation manager for E-commerce store in Kuwait city , We are looking for a highly organized and proactive **Operations Manager** to oversee daily operations, monitor employee performance, coordinate shifts and schedules, and ensure smooth and efficient delivery operations.

The ideal candidate will be responsible for managing operational activities, resolving day-to-day issues, monitoring drivers and order fulfillment, and identifying opportunities to improve processes and operational efficiency.

### Key Responsibilities

-   Monitor employees’ daily performance and ensure that all assigned tasks are completed accurately and on time.
-   Manage employees and organize shift schedules and working hours according to operational requirements.
-   Prepare, monitor, and maintain daily operational reports and performance updates.
-   Monitor drivers and ensure that delivery operations are running smoothly and efficiently.
-   Follow up on orders and promptly address any delivery issues, delays, or operational challenges.
-   Handle internal and operational problems and provide practical and timely solutions.
-   Coordinate effectively between employees and different departments to ensure smooth workflow and communication.
-   Monitor employee attendance, punctuality, and overall performance.
-   Identify recurring operational issues and recommend effective solutions to improve workflow and prevent future problems.
-   Escalate critical or unresolved operational issues to management and follow up until they are properly resolved.
-   Support the continuous improvement of daily operations and contribute to increasing overall operational efficiency.
-   Ensure that operational procedures and company policies are properly followed.
-   Maintain clear communication with team members and ensure that operational priorities are understood and executed.

## Requirements

-   Bachelor’s degree in Business Administration, Operations Management, Logistics, or a related field is preferred.
-   **2–4 years of experience** in operations, team management, logistics, delivery operations, or a similar role.
-   Previous experience managing and supervising employees or operational teams.
-   Strong organizational and time-management skills.
-   Excellent problem-solving and decision-making abilities.
-   Strong communication and interpersonal skills.
-   Ability to manage multiple tasks and priorities in a fast-paced working environment.
-   Good knowledge of Microsoft Office, especially **Excel** and reporting tools.
-   Ability to analyze operational data and prepare clear and accurate reports.
-   Strong follow-up skills and attention to detail.
-   Ability to handle operational pressure and resolve issues quickly and effectively.
-   Good leadership skills with the ability to motivate and manage team members.
-   Flexibility to work different shifts according to business and operational needs.
-   Previous experience in delivery, logistics, e-commerce, or last-mile operations is a strong advantage.

## Benefits

Working Condition :  
Working days : 6 days / week  
Social insurance provided  
Medical insurance Provided  
Working Model : Onsite  
Working Location : Kuwait City