# Customer Service Manager - Hospitality

**Company:** [Serenity Mental Health Centers](http://jobs.workable.com/companies/h3yGHYiFcHCJXrasgMwDWe.md)
**Location:** Denver, United States
**Workplace:** on site
**Employment type:** Full-time
**Department:** Clinic Staff

[Apply for this job](http://jobs.workable.com/view/b36d3a65-a7b8-4588-b41f-811008576caa)

## Description

**Customer Service Manager – Hospitality** 

**Location:** Cherry Creek, CO  
**Job Type:** Full-Time   
**Compensation:** $90,000+ annually + performance-based bonuses 

**Overview** 

Lead a high-performing team in a **fast-paced, high-volume service environment** where standards are high and every interaction matters. 

We’re looking for a hands-on leader who knows how to **build strong teams, drive performance, and deliver a five-star customer experience at scale**. This role is ideal for someone from hospitality, retail, or call center leadership who thrives in structured environments and knows how to balance people leadership with operational excellence. 

**What You’ll Do** 

-   Lead daily operations in a **high-volume, customer-facing environment**  

-   Manage, coach, and develop a team of 30+ employees  

-   Drive accountability around **performance metrics, quality standards, and service delivery**  

-   Ensure every interaction meets a **professional, efficient, and high-touch standard**  

-   Oversee **scheduling, staffing, and workflow management**  

-   Monitor and improve **KPIs related to service quality, productivity, and customer experience**  

-   Step in as needed to support team members and maintain operational flow  

-   Create a culture focused on **precision, consistency, and continuous improvement**  

**What This Role Feels Like** 

-   Fast-paced environment where **priorities shift quickly and strong leadership is essential**  

-   High standards — you’ll be measured on **team performance, not just activity**  

-   A role where you’re **on the floor, coaching in real time, and driving results daily**  

-   A team that values **accountability, professionalism, and doing things the right way**  

**What We’re Looking For** 

-   10+ years of leadership experience in **customer service, hospitality, retail, call center, or similar environments**  

-   Experience managing **large teams (30+ employees)** in a high-volume setting  

-   Proven ability to **track, analyze, and improve performance metrics (KPIs)**  

-   Strong communication skills with the ability to coach, **give feedback, and lead accountability conversations**  

-   Comfortable working in a **structured, process-driven environment**  

-   Hands-on leadership style with a focus on **team development and operational execution**  

**Preferred Background** 

-   Upscale hospitality, restaurant, or hotel management  

-   Customer support leadership  

-   Retail or service environments with **high standards and performance expectations**  

-   Experience leading teams through **growth, change, or scaling operations**  

About You 

You’ve worked in environments where **service standards were non-negotiable** — whether in hospitality, retail, or high-volume customer operations. You know how to lead from the front, hold a high bar, and develop teams that deliver consistently strong results. 

You’re ready for a role where you can **own outcomes, build a team, and create a best-in-class customer experience.** 

**Training & Requirements** 

-   **No industry-specific or clinical experience required — full training provided**  

-   Ability to work on-site in a structured, fast-paced environment  

-   Comfortable managing schedules, workflows, and performance expectations  

**Compensation & Benefits** 

-   $90,000+ base salary + performance-based bonuses  

-   Health, dental, and vision coverage (majority employer-paid)  

-   401(k) retirement plan  

-   Paid time off: 10 days (15 after first year) + 10 paid holidays  

Serenity is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening.  

In accordance with Colorado's Equal Pay for Equal Work Act this position pay ranges $90,000 + annually.