# Technical Support Analyst - COBOL/Mainframe

**Company:** [Alongside](http://jobs.workable.com/companies/qaxqPSE5ubrx7t9x4PfEHY.md)
**Location:** Porto, Portugal
**Workplace:** hybrid
**Employment type:** Full-time
**Department:** Alongside

[Apply for this job](http://jobs.workable.com/view/b3a95040-9f3f-4ab2-b703-e69de2807624)

## Description

**Alongside** partners with organizations to **drive digital transformation** and **build high-performing tech teams**.

We are looking for a **Technical Support Analyst - COBOL/Mainframe** to join a project at a company specializing in the management of financial markets.  
  
**Responsibilities:**

-   Ensure the availability and stability of services in the European market by monitoring production and test environments.
-   Assist in the resolution of operational alerts and incidents, including complex issues in Mainframe applications.
-   Support the management of tickets for incidents, changes, and service requests, ensuring SLA compliance.
-   Participate in the execution of critical incident procedures, root cause analysis, and preparation of post-incident reports.
-   Contribute to the creation and maintenance of operational procedures, knowledge articles, and best practices.
-   Collaborate with development teams on application issues, enhancements, and maintenance tasks.

## Requirements

-   Bachelor’s degree in Computer Engineering, Information Systems, or related field.
-   Experience in IT support or production support (1–3 years preferred).
-   Knowledge of **Mainframe systems** and **COBOL**.
-   Basic knowledge of Linux.
-   Strong analytical and problem-solving skills, with attention to detail.
-   Ability to work under pressure in fast-paced, 24/7 environments.
-   Excellent communication skills in English.
-   Ability to prioritize tasks and work independently or in a team.

## Benefits

-   Technical guidance and continuous mentorship
-   Participation in real-world projects
-   Collaborative environment with a focus on professional growth
-   Opportunity for career progression
-   Hybrid work model: Porto office (1 day per week of home office)