# Bilingual Contact Center Representative | On-site Querétaro

**Company:** [Scalepex](https://jobs.workable.com/companies/6vfiefMoNLV9neKQcgkkFB.md)
**Location:** Santiago de Querétaro, Mexico
**Workplace:** on site
**Employment type:** Full-time

[Apply for this job](https://jobs.workable.com/view/b3b918fd-f1f9-411c-9196-7fe5aaaa2318)

## Description

**Who We Are**

At **Scalepex**, we’re transforming how companies connect with talent worldwide. As a fast-growing nearshore services firm, we partner with global organizations to deliver exceptional support, technology, and business solutions.

Our mission is simple: **empower people and businesses to scale efficiently and thrive**. We combine cutting-edge tools with the power of human expertise to create meaningful, high-impact results.

**What Drives Us**

-   **Delivery-focused:** We tailor every solution to our client’s real needs — we listen, collaborate, and execute with precision.
-   **People-first:** We grow together. Through mentorship, training, and development, we invest in every team member’s success.
-   **Excellence through talent:** We make sure the right people are in the right roles at the right time — that’s how we deliver quality consistently.

**Your Role**

Are you someone who loves helping others and solving problems? Do you enjoy fast-paced environments where every day feels different?

As a **Customer Service Representative** at Scalepex, you’ll be the friendly, reliable voice customers trust. You’ll handle inquiries, resolve issues, and make each interaction a positive experience — representing both Scalepex and our clients with empathy, professionalism, and enthusiasm.

Think of yourself as the **hero of the customer experience**: resourceful, patient, and ready to turn challenges into wins.

## Requirements

**What You’ll Bring**

-   High school diploma or equivalent.
-   **Advanced English level** (spoken and written).
-   Availability to work **full-time and on-site** at Balcones Coloniales, Querétaro.
-   Experience in **customer service or call center roles** is strongly preferred.
-   Strong communication and active listening skills.
-   A problem-solver mindset and a genuine desire to help people.
-   Comfort with multitasking and using digital tools or CRM systems.

**What You’ll Do**

-   Respond promptly and professionally to customer inquiries, showing empathy and understanding.
-   Provide accurate information and effective solutions, aiming for first-contact resolution.
-   Document all interactions clearly in our CRM to ensure smooth communication across teams.
-   Collaborate with other departments to resolve complex issues efficiently.
-   Exceed performance goals while maintaining high-quality service standards.

## Benefits

**What We Offer**

-   **$14,000 MXN monthly (net salary)**
-   **100% paid training**
-   **Referral bonuses**
-   A vibrant, supportive work environment where your growth matters

**Ready to Join Us?**

If you’re ready to be part of a dynamic, people-driven company and make an impact every day — we’d love to meet you!

Once you apply, you’ll be contacted via **WhatsApp.**