# Business Analyst - Procurement & ERP

**Company:** [Blackford Technologies LLC-SPC](http://jobs.workable.com/companies/oZjdPPiuRhnU7LdHK7Pzwd.md)
**Location:** Abu Dhabi, United Arab Emirates
**Workplace:** on site
**Employment type:** Contract
**Department:** INT0200 Delivery

[Apply for this job](http://jobs.workable.com/view/b4290f27-7667-4735-9497-c7e6bc333a91)

## Description

We are seeking a highly analytical and client-focused **Business Analyst** to support the successful delivery of AI-driven solutions. Reporting to the Director – Customer Success, you will work closely with clients and internal teams to gather requirements, analyze business processes, generate insights, and ensure solutions align with customer objectives. You will play a key role in enhancing delivery quality, improving customer satisfaction, and driving operational excellence.

## Requirements

### Client Requirements Gathering & Analysis

-   Engage with clients to understand business objectives, challenges, and requirements.
-   Translate business needs into clear functional requirements, workflows, and specifications.
-   Document use cases, requirements, and deliverables throughout the project lifecycle.

### Data Analysis & Reporting

-   Analyze operational and client data to identify trends, performance gaps, and opportunities for improvement.
-   Generate actionable insights to enhance delivery processes and customer engagement.
-   Develop reports, dashboards, and visualizations using tools such as Excel, Power BI, or Tableau.

### Process Improvement & Optimization

-   Identify and implement process improvements to enhance efficiency, quality, and client satisfaction.
-   Collaborate with cross-functional teams to streamline and standardize delivery processes.
-   Support the implementation of best practices in project management, documentation, and communication.

### Stakeholder Management & Collaboration

-   Act as a liaison between client-facing and technical teams to ensure alignment on requirements and delivery timelines.
-   Work closely with Product, Engineering, and Customer Success teams to ensure successful solution delivery.
-   Facilitate workshops, meetings, and training sessions while documenting outcomes and feedback.

### Requirements

-   Bachelor’s degree in Business, Computer Science, Finance, or a related field.
-   Minimum 3 years of experience as a Business Analyst or in a similar role within a technology-driven environment.
-   Strong experience in Procurement and/or ERP implementation projects.
-   Strong analytical and problem-solving skills with the ability to translate business requirements into actionable solutions.
-   Excellent written and verbal communication skills with the ability to effectively engage both technical and non-technical stakeholders.
-   Strong presentation skills and the ability to communicate clearly and professionally.
-   Ability to communicate business concepts, processes, and ideas concisely while adapting to different audiences.
-   Proficiency in data analysis and visualization tools such as Excel, Power BI, or Tableau.
-   Familiarity with project management tools such as Jira or Asana.
-   Knowledge of AI, Machine Learning, SaaS platforms, or experience within the technology or financial sectors is an advantage.

### What We Look For

-   Performance-driven professionals who thrive in dynamic and fast-paced environments.
-   Strong customer focus and stakeholder management skills.
-   Curiosity, adaptability, and a passion for innovation.
-   A collaborative mindset with a bias for action and continuous improvement.

## Benefits

-   An open, diverse, and inclusive environment that encourages innovation and personal growth.
-   Structured learning and development opportunities.
-   Exposure to cutting-edge AI and high-impact projects.
-   Hybrid work policy providing flexibility between office and home.
-   Competitive compensation package with healthcare, education support, leave benefits, and additional perks.

If you can confidently demonstrate that you meet the above criteria, we would love to hear from you.