# Senior Customer Service Representative

**Company:** [Biffa Waste Services](null/companies/cEY96ENyDsiF9uExd81pL9.md)
**Location:** Barlborough, United Kingdom
**Workplace:** on site
**Employment type:** Full-time

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## Description

### **Senior Customer Service Representative**

-   **Barlborough**
-   **Full Time and 6 months Secondment**
-   **37.5 hours per week - Monday to Saturday (1 in 8 Saturdays worked)**
-   **Competitive Salary**

**Can you assist in leading, developing and supporting a customer service team?**

You will support the Customer Service Team Manager in leading, developing and motivating a team of Customer Service Executives in line with the department’s key objectives and KPIs to achieve a high level of customer services standards.

To assist the team with customer queries and manage them through to resolution, by communicating directly with customers and liaising with internal Biffa divisions to ensure the issue is resolved to the customer’s satisfaction. Managing escalations for the team, ensuring they are dealt with as complaints where required and have the ability to prioritise team issues in line with the business needs. The team senior will have proficiency in the management tasks completed within the team, stepping in for the team manager when they are not available, showing a high degree of professionalism and strong adherence to Biffa values.

**Here's why you'll love it at Biffa**

-   Career development , training and coaching - because if you don't grow, we don't grow
-   Medical and dental scheme for you and your family
-   25 days holiday a year plus Bank Holiday days _and_ the opportunity to buy and sell holiday
-   Biffa Perkz - high street discounts for you and your family
-   Pioneering family-friendly policies

**We're here to change the way people think about waste**

Whether we're turning waste into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. Over 11,000 people around the country trust us to provide them with a career that's always rewarding, often challenging , but never dull.

**Dedicated to Diversity**

At Biffa we believe different ideas, perspective and backgrounds are key to developing a creative working environment that delivers real results. It's why you'll find us championing diversity and equality at every turn.

Closing date 09/09/2026