# Application Support Engineer

**Company:** [Egyptian Banks Company](http://jobs.workable.com/companies/hb636HyLHoaMkkdWwnhrYJ.md)
**Location:** The 5th Settlement, Egypt
**Workplace:** on site
**Employment type:** Full-time

[Apply for this job](http://jobs.workable.com/view/b5968d83-6062-4e13-b8a4-745776b9d5d0)

## Description

-   Analyzing and troubleshooting the malfunction of running applications as a second level support
-   Investigating and handling customers reported Issues, Requests and Inquiries.
-   Reporting any production related issue to internal stakeholders.
-   Maintaining the availability of 24/7 production environments.
-   Installation and deployments of new releases/fixes of payment systems applications.
-   Handling the out of work hours calls and notifications related to production issues in addition to planned maintenance activities on production environments based on the predefined On Call Matrix.

## Requirements

-   Bachelor’s degree in engineering, Computer Science or a related discipline
-   +2 years of relevant experience.
-   Strong knowledge in querying databases (SQL).
-   Strong troubleshooting and problem-solving skills.
-   Good knowledge about client/server communication, API, Web services, and XML.
-   Experience working with UNIX/Linux operating system.
-   Experience in Shell scripting.
-   Excellent communication skills both verbal and written.
-   The ability to convey ideas to both technical and non-technical customers in a professional manner.
-   Sets an example of integrity, ethical behavior and professionalism.
-   Knowledge of one or more of ISO 8583, Financial Transactions Processing, Mobile Payment, and Instant Payment is a plus.