# IT Executive Support Engineer

**Company:** [Solarvest](http://jobs.workable.com/companies/46jcGaqTxG12XeU9xqqv3G.md)
**Location:** Petaling Jaya, Malaysia
**Workplace:** on site
**Employment type:** Full-time
**Department:** Atlantic Blue Sdn Bhd

[Apply for this job](http://jobs.workable.com/view/b612df50-c5c1-4c80-8a16-de30735163c0)

## Description

**Key Responsibilities**

-   Provide Level 2/3 application support for core business systems — ERP, CRM, HRMS, and other core platforms — including troubleshooting, root-cause analysis, and resolution.
-   Serve as escalation point for issues that cannot be resolved at Level 1, and coordinate with application vendors and third-party support where required.
-   Investigate and resolve data, configuration, workflow, and integration issues across connected systems.
-   Support system configuration, enhancements, testing (UAT), and deployment of patches, updates, and new modules.
-   Document issues, resolutions, and knowledge-base articles to strengthen team capability and reduce recurring tickets.
-   Liaise with business stakeholders across departments (Finance, HR, Project Management, O&M, etc.) to understand requirements and translate them into system solutions.
-   Monitor application performance and proactively identify improvement or automation opportunities (e.g. via Power Platform).
-   Ensure application changes and access controls align with IT governance, security, and data-protection (PDPA) requirements.

## Requirements

-   Diploma or Degree in Information Technology, Computer Science, or a related field.
-   2–3 years of hands-on experience in application support, with a strong Level 2/3 troubleshooting background.
-   Practical experience supporting ERP systems, and familiarity with CRM and HRMS platforms.
-   Solid understanding of SQL / database querying for investigating and resolving data issues.
-   Experience working with application vendors and managing escalations to resolution.
-   Strong analytical and problem-solving skills, with the ability to work independently and manage competing priorities.
-   Good communication skills in English and Bahasa Malaysia, with the ability to engage both technical and non-technical stakeholders.

**Nice to Have**

-   Exposure to system integrations (REST APIs, event-driven workflows).
-   Familiarity with IT service management (ITSM) tools and ticketing workflows.