# Bilingual Medical Receptionist & Patient Coordinator (Personal Injury)

**Company:** [Winning Assistants](http://jobs.workable.com/companies/wrCHRawtCjDH2QcsHD7Vpp.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time

[Apply for this job](http://jobs.workable.com/view/b627c9e2-5d8f-419f-83a2-3fb91255fc7a)

## Description

**Job Title: Bilingual Medical Receptionist & Patient Coordinator (Personal Injury)**

**Job Code:** BP-A 

**Employment Type:** Full-Time

**Schedule:** Monday – Friday, 9:00 AM – 6:00 PM PDT

**Salary:** $6– $8 /hour (based on experience)

**Location:** Remote (Latin America)

### Job Summary & Client Overview

We are seeking a highly organized, compassionate, and proactive Bilingual Medical Receptionist & Patient Coordinator to join our growing remote team. This role is ideal for someone with experience in a personal injury or healthcare practice who thrives in a fast-paced environment and enjoys supporting patients through exceptional communication and administrative coordination.

You will serve as a key point of contact for patients, attorneys, and referral partners while helping ensure smooth day-to-day clinic operations.

### Responsibilities

-   Manage incoming patient calls with professionalism and empathy
-   Handle patient intake, scheduling, appointment confirmations, and calendar coordination
-   Follow up on personal injury referrals and new patient inquiries
-   Verify insurance eligibility and assist with administrative processing
-   Coordinate patient care and ongoing appointment follow-ups
-   Communicate with attorneys, providers, and professional offices regarding cases
-   Send and receive medical records, lien agreements, and related documentation
-   Maintain accurate patient records and administrative documentation
-   Support backend administrative workflows and general office coordination
-   Utilize Jane EHR and other healthcare systems for patient management
-   Manage communication through Google Voice, WhatsApp, Zoom, and Google Chat
-   Provide bilingual Spanish-English support to patients and referral partners

## Requirements

-   Fluent in Spanish and English (written and verbal)
-   Prior experience in a personal injury or healthcare practice strongly preferred
-   Experience with patient scheduling, referral follow-ups, and insurance verification
-   Familiarity with Jane EHR or similar medical scheduling systems preferred
-   Strong phone etiquette and patient communication skills
-   Professional, compassionate, and trustworthy demeanor
-   Highly organized with strong multitasking and time management abilities
-   Comfortable working independently and solving problems proactively
-   Detail-oriented, responsive, and accountable
-   Ability to handle confidential patient information with HIPAA awareness
-   Tech-savvy with the ability to quickly learn new systems and workflows
-   Reliable internet connection and professional remote work environment required

### Basic requirements

-   Must be proficient in speaking and writing English very clearly
-   Must have relevant work experience
-   Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding \[mandatory\]
-   Must be available for video meetings with your camera on (when needed)

### Technical requirements

-   **Device:** Reliable laptop or desktop computer.
-   **Internet:** High-speed connection (minimum 25 Mbps).
-   **Audio:** Noise-canceling headset.
-   **Video:** Webcam for virtual meetings.
-   **Workspace:** Quiet, professional environment.

## Benefits

-   **Dedicated HR & Contractor Support Team:** Access to world-class support for questions, guidance, contract matters, and client communication.
-   **Premium VPN Access (Optional):** A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
-   **HIPAA & Cybersecurity Training + Certification (Provided):** Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
-   **Top 1% VA Performance Training:** Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
-   **Client-Approved U.S. Holidays:** Contractors may take U.S. holidays off according to the client’s needs and schedule.
-   **Client-Approved Paid or Unpaid Time Off:** Time off may be granted by your client. Paid time off is optional and only if offered by the client.
-   **Access to Tools & Resources:** Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
-   **Optional Performance-Based Incentives:** Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, trainings, or allowances listed are optional contractor perks and not employee benefits.