# German-Speaking Customer Experts for a Japanese Multinational - Work In Greece

**Company:** [Mercier Consultancy Group](http://jobs.workable.com/companies/5zg5Z8SQBWuwdeoGA8tdK2.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** Patrique Greece

[Apply for this job](http://jobs.workable.com/view/b68e2a2a-259a-4c17-bba8-274b1746eed3)

## Description

Mercier Consultancy MD is seeking experienced German-Speaking Customer Experts to join our team supporting a prestigious Japanese multinational company in Greece. This role involves providing outstanding customer service and support to German-speaking clients, ensuring a smooth and professional communication experience while representing a globally recognized brand.

  

### Key Responsibilities

-   Deliver professional and courteous customer support to German-speaking customers via phone, email, and chat.
-   Assist customers with inquiries related to products, services, orders, and technical issues efficiently and effectively.
-   Maintain accurate records of customer interactions and follow-ups using CRM systems.
-   Collaborate with internal departments to resolve customer concerns promptly and escalate when needed.
-   Stay informed about company products, policies, and updates to provide accurate and up-to-date information.
-   Provide feedback and suggestions to management to enhance customer service quality.

## Requirements

-   Fluency in German (spoken and written) is mandatory; proficiency in English is desirable.
-   Experience in customer service roles, preferably in multinational companies or similar industries.
-   Excellent communication and interpersonal skills with a strong customer focus.
-   Ability to work effectively in a fast-paced, multicultural environment.
-   Familiarity with CRM software and digital communication tools.
-   Willingness to relocate to Greece and adapt to a new cultural environment.
-   Strong problem-solving skills and attention to detail.

## Benefits

1.  Competitive Monthly Salary
2.  Fully Paid Training
3.  Fully Paid Relocation Package
4.  Monthly Performance Bonus
5.  Health Insurance
6.  2 Extra Salaries Per Year
7.  And Much More...