# Croatian Travel Agent in Greece - Remote

**Company:** [apply2day](http://jobs.workable.com/companies/asXQeNgUke4CCUQFRfpdRy.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** On-line_support

[Apply for this job](http://jobs.workable.com/view/b76f7ceb-0bb1-48e0-a061-555ddf3927c7)

## Description

Our client, a global leader in customer experience solutions, is partnering with one of the world's largest online travel platforms. We are looking for a **Croatian/English-Speaking Travel Agent** to join their team in Athens, either on-site or remotely. In this role, you'll support travelers and accommodation partners worldwide, ensuring smooth booking experiences and excellent service.

### Key Responsibilities

-   Handle incoming customer and partner queries via phone, email, and chat in both **Croatian/Bosnian/Serbian** and **English**
-   Assist with reservations, cancellations, modifications, and general travel-related issues
-   Provide guidance on platform tools, policies, and procedures
-   Log all interactions in the CRM system, ensuring accuracy and follow-up
-   Identify issues, resolve them quickly, and escalate when necessary
-   Maintain professionalism and empathy, particularly in stressful situations
-   Consistently meet service quality and customer satisfaction goals

## Requirements

-   Fluency in **Croatian/Bosnian/Serbian** and **English** (verbal and written)
-   Strong computer and multitasking skills
-   Excellent problem-solving and communication abilities

Will be considered a great asset if you have:

-   Previous customer service, travel, or hospitality experience

## Benefits

-   Competitive Salary
-   **1200€** Sign-on Bonus
-   **50€** Meal Voucher
-   Monthly Performance Bonus
-   Private Life and Health Insurance
-   **25 days** of Annual Leave
-   **Relocation** **package** for candidates relocating from abroad, including travel expenses and initial accommodation