# Customer Success Manager (German Speaker)

**Company:** [Rydoo](http://jobs.workable.com/companies/nhr3udyNC3H2ch9eimgqtv.md)
**Location:** Antwerp, Belgium
**Workplace:** hybrid
**Employment type:** Full-time
**Department:** Customer Success

[Apply for this job](http://jobs.workable.com/view/b7789106-1faa-42dd-917e-41031ea6dc59)

## Description

**We are Rydoo!** A global fintech scale-up on a mission to make spend management the easiest part of your day.

For too long, managing expenses has been a tedious, time-consuming task. Rydoo is changing that. Our intuitive, user-focused app, powered by smart OCR technology, helps businesses save time and money with just a few clicks and photos.

We’re not just building software; we’re rethinking how spend management should work. With a product-first mindset, a passion for great UX, and a commitment to innovation, we’re empowering thousands of companies, and their people, to work smarter every day.

### Rydoo in a snapshot

-   Ambitious international team (150+ Rydoo’ers and growing)
-   33 nationalities speaking over 15 languages
-   6 offices across 3 continents
-   Easy-to-use spend management app available on iPhone and Android
-   Supporting over 10,000+ clients and 1 million+ users worldwide
-   4.5 employer score on Glassdoor

### The Role

Customer Success is the foundation of our company, as our customers are the reason we want to bring the best version of ourselves every day.

As a **Customer Success Manager**, you will be joining our office in **Antwerp, Belgium**. Your main goal will be working towards developing a positive customer experience, driving adoption and client retention within the DACH market. With your business and product knowledge you will partner with customers and guide them to accelerate business value.

-   Learn the ins and outs of Rydoo, to evangelize the capabilities of Rydoo
-   Partner with customers to understand their goals and provide recommendations based on your experience and product knowledge
-   Be metrics driven and identify if a customer relationship might be at risk
-   Work together with the account management team to identify growth opportunities
-   Recognize customer needs and recommend additional services
-   Proactively communicate product changes and other relevant updates to our customers
-   Understand our customers’ key business challenges and provide feedback to our product team
-   Adhere to Rydoo’s Information Security Policy, best practices and participate in regular security trainings.

## Requirements

-   Native/ Fluent command of English and German (additional languages are a plus)
-   3+ years of CSM or customer facing experience
-   Experience in solving more complex business challenges
-   An affinity for cloud-based applications
-   Excellent verbal and written communication skills
-   Result oriented mindset
-   Learning by doing mentality
-   Being a compassionate, unselfish, true team player
-   Customer focused

## Benefits

Next to our amazing team, informal & international company culture and our mission to become the #1 spend management tool in the world, we offer some nice benefits that make working at Rydoo even more fun:

-   A competitive package, including salary and benefits
-   Meal vouchers of €8 per day
-   €1000 / year learning and development budget
-   Upskilling through training and coaching programs
-   Rydoo Hybrid Work Policy: flexibility to work from home while also fostering team collaboration in our Antwerp hub 1x a week.
-   #RydooOnTour: our international mobility program that gives employees the possibility to temporarily relocate to one of the countries we have a Rydoo office.
-   Professional freedom and a flexible work environment
-   Regular company and team events
-   Wonderful international team with more than 33 different nationalities
-   Spectacular onboarding program for all new Rydooer’s[](https://www.rydoo.com/resources/blog/life-at-rydoo/)

**  
Join Rydoo and leave your mark on the future of Expense Management – Ready to join?**[](https://apply.workable.com/rydoo/j/8415DA9884/apply/)