# Technical Support Team Lead | Telematics

**Company:** [Teltonika](null/companies/mreNYVwoMKfkytchuHpAHV.md)
**Location:** Toronto, Canada
**Workplace:** hybrid
**Employment type:** Full-time
**Department:** Technical Support

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## Description

We are hiring a **Technical Support Team Lead** to manage a team of IoT Solutions Engineers and guarantee fast, high-quality customer issue resolution. Success in this role requires technical know-how, leadership, and strong people skills.  

Teltonika’s **telematics business unit** develops and produces easy-to-use GPS tracking devices for effective fleet management in logistics, agriculture, car sharing, construction, and more. Using the latest technologies, Teltonika sets new standards for the telematics industry.

  
**In this role, you will:**  

-   Provide guidance to the team on technical and procedural matters, ensuring smooth issue resolution.
-   Support the professional development of team members and foster their competence growth.
-   Prioritize, analyze, and assist in resolving incoming helpdesk tickets.
-   Collaborate closely with the Sales department and the R&D team.
-   Plan team resources and take part in the hiring process.
-   Monitor team performance metrics and work to maintain or improve KPI results.
-   Oversee and balance the team’s workload.
-   Ensure high-quality team output and a strong customer satisfaction index.
-   Create, improve, or initiate new and existing processes.
-   Provide continuous and constructive feedback to the team and other stakeholders.
-   Work in an agile environment and contribute to effective agile practices.  
    

**What we expect of you:**  

-   Proficiency in English (B2 level or higher) as it will be your primary working language, other language is an advantage.
-   Experience working with technical products.
-   Organizational, results-oriented, and communication skills.
-   Constructiveness, conscientiousness, and strong problem-solving skills.
-   Strong analytical thinking and the ability to formulate proposals, insights, and solutions.
-   Flexibility to adapt to changing technologies and processes.
-   Management experience in customer service would be an advantage.
-   Familiar with tools like GitLab or Jira.

**What we offer:**

-   Work type: Hybrid (at least 3 days from office); Office location: 20 Dundas St W, Toronto, ON
-   Career: opportunity to grow your career and shape finance processes and standards in a rapidly growing, innovative and global IoT organization
-   Hands-on involvement in complex, real-world finance and accounting topics (go-to-market, margin optimization, international structures etc.)
-   Benefits: company funded health insurance; RRSP; 3 weeks of Paid Vacation; 6 Sick days + day off on your Birthday; Summer working hours on June and July months; Company's Events
-   Work Environment: professional, ambitious, and supportive team with a strong execution mindset; Flat hierarchy, fast decision-making, and real ownership over outcomes

Compensation: $85,000 - $110,000

\*Artificial intelligence tools are not used at any stage of the hiring process for this role.

\*This job posting is for an existing vacancy.