# Customer Support Specialist

**Company:** [CXM Direct LLC](http://jobs.workable.com/companies/ob7hFMHkPz7SnFSj5oLtax.md)
**Location:** Hanoi, Vietnam
**Workplace:** on site
**Employment type:** Full-time
**Department:** Customer Service

[Apply for this job](http://jobs.workable.com/view/b80a7ca4-f0d2-48ab-adc2-6dcae6742126)

## Description

About CXM

Established in 2015, CXM Group is a fast-growing and highly regulated global Fintech company operating as a liquidity provider for both institutional and retail clients, with representative offices worldwide.

Role Overview

The Customer Support Executive is responsible for delivering a reliable client experience across the company’s trading platforms. The role includes supporting account-related matters, resolving technical or transactional issues, and providing clear guidance on products and services.

Key Responsibilities

· Manage and respond to client inquiries via live chat, email, and client portal

· Provide accurate and timely support in line with defined service standards

· Perform KYC procedures and ensure accurate processing of trading account information in the CRM system

· Coordinate with internal departments as required

· Follow up to ensure client issues are fully resolved

· Adhere to internal operating procedures and company policies

## Requirements

Requirements

· Proven experience in customer support or client service

· Knowledge or experience in Forex or financial markets is an advantage

· Strong written communication skills in both English and Vietnamese

· Proficiency in Microsoft Office including Word, Excel, and Outlook

· Strong problem-solving skills and attention to detail

· Ability to work under pressure and meet deadlines

· Flexible to work rotating shifts including morning and evening shifts

## Benefits

Competitive salary with KPI bonus Night shift allowance (if applicable) Collaborative and supportive working environment

Leaves

Medical

Gym Allowance