# Applications Technical Support

**Company:** [Optimiza](http://jobs.workable.com/companies/rxPr629MFGJ9yyycFMDT2D.md)
**Location:** Amman, Jordan
**Workplace:** on site
**Employment type:** Full-time
**Department:** Managed Services

[Apply for this job](http://jobs.workable.com/view/b8169b89-a27d-4fb0-8e21-d8235a20e645)

## Description

Optimiza is seeking a knowledgeable Applications Technical Support professional to join our dynamic team. This role is essential in ensuring the smooth operation and support of our software applications, assisting end-users with technical issues and troubleshooting challenges. The ideal candidate will have a solid understanding of application functionality and exceptional problem-solving skills.

**Key Responsibilities:**

-   Provide technical support and assistance to end-users utilizing various software applications.
-   Diagnose and resolve application-related issues, ensuring timely responses and solutions.
-   Collaborate with developers and IT teams to report bugs, suggest enhancements, and escalate issues as necessary.
-   Maintain documentation of support processes, frequently asked questions, and knowledge base articles.
-   Conduct training sessions for users to enhance their understanding of applications and increase productivity.
-   Monitor and analyze support requests to identify recurring problems and develop proactive solutions.
-   Stay updated on application updates and new features, ensuring comprehensive support for all software versions.

## Requirements

-   Bachelor’s degree in Computer Science, Information Technology, or a related field.
-   3+ years of experience in application support or technical support roles.
-   Strong technical skills and understanding of software applications, databases, and networks.
-   Excellent problem-solving skills and the ability to troubleshoot issues effectively.
-   Experience with ticketing systems and support tools.
-   Exceptional communication skills, with the ability to convey technical information to non-technical users.
-   Familiarity with SQL, APIs, or application integration is a plus.
-   Ability to work collaboratively in a team-oriented environment.

## Benefits

-   Class A Health Insurance