# Customer Relationship MAnagement- Service Matter Expert

**Company:** [epay, a Euronet Worldwide Company](http://jobs.workable.com/companies/sN8PF9WP33AeutfWjiz4i8.md)
**Location:** Antiguo Cuscatlan, El Salvador
**Workplace:** on site
**Employment type:** Full-time
**Department:** Credit & Collections

[Apply for this job](http://jobs.workable.com/view/b8356cf2-d3c3-46cc-a331-1a182428de5c)

## Description

We invite you to apply for this exciting growth opportunity.

We are seeking a **Customer Relationship Management – Service Matter Expert (CRM-SME)**.

**Main Responsibilities**

-   Administer and support daily activities related to the continuous use of the Oracle Service Cloud console.
-   Contribute to the proactive optimization of the application, including system health monitoring and improvements.
-   Maintain ePay’s knowledge base (create, update, audit, and clean as needed).
-   Improve customer service procedures, policies, and organizational standards.
-   Manage Oracle Service Cloud site configurations.
-   Analyze statistics and other data to assess service performance levels.
-   Participate in product update meetings and weekly operational meetings as needed.
-   Conduct training for new and existing employees on Oracle Service Cloud.

## Requirements

-   Proficiency in Microsoft Word, Excel, and Outlook (SQL, HTML, CSS, and PHP knowledge is a strong plus).
-   Strong organizational and management skills.
-   Excellent problem-solving and decision-making abilities.
-   Strong action planning skills.
-   High level of motivation and perseverance.
-   Demonstrates flexibility and comfort working in technical environments.
-   Effective verbal and written communication skills, with strong listening abilities.
-   Studies with web design/engineering or cloud-based technologies are a plus.
-   Preferred studies include experience or ongoing studies in Customer Relationship Management (CRM) and AI technologies.

## Benefits

40 hours per week

Life insurance 100% covered

50/50 Health insurance (optional)

50/50 Half scholarships (optional)

Annual salary appraisal

Internal savings and credits association

Christmas bonus above the law

Other benefits

If you are ready for this amazing opportunity, apply with us!