# Customer Retention Specialist

**Company:** [Remote Recruitment](http://jobs.workable.com/companies/6SUwNFdeZVtDswyM7C8RyV.md)
**Location:** Remote
**Workplace:** remote

[Apply for this job](http://jobs.workable.com/view/b860678b-b5ea-4f98-aa6c-85395edfe56d)

## Description

Remote Recruitment is hiring a Customer Retention Specialist for a UK-based employer, working fully remotely from South Africa. Your job is to keep customers happy and loyal — reaching out before they think of leaving, understanding their concerns, and finding solutions that work for everyone. This suits someone who listens well and enjoys turning a wobble into a win.

### Key responsibilities

-   Contact customers who may be at risk of cancelling
-   Understand concerns and offer fair, helpful solutions
-   Highlight the value of products and services clearly
-   Track retention conversations and outcomes in the CRM
-   Gather feedback and share patterns with the team
-   Work towards agreed retention targets

### What you'll need

-   Experience with customer service, retention or account management
-   Confidence handling sensitive conversations calmly
-   Familiarity with using a CRM
-   Clear, warm spoken and written English
-   A reliable home internet connection and quiet workspace

### What's on offer

-   Salary of R16,000–R20,000 per month, paid in ZAR
-   A fully remote role — work from anywhere in South Africa
-   Standard hours of 09:00–17:00 UK time (11:00–19:00 SAST)
-   A friendly Remote Recruitment team behind you and a stable, long-term UK client