# French Speaking Customer Service for Social Media Giant - Relocation to Greece

**Company:** [Mercier Consultancy](http://jobs.workable.com/companies/cBuzxpFh6LoUSuvk6jGQJR.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** Erik

[Apply for this job](http://jobs.workable.com/view/b8d39b29-86c1-4ca4-83e5-6125f0616a2b)

## Description

Mercier Consultancy is pleased to offer a remarkable opportunity for a French Speaking Customer Service Representative to join our Client, a leading Social Media Giant. This position requires relocation to Greece, where you will provide exemplary support to French-speaking users of the platform.

In this role, you will manage user inquiries, resolve issues related to account management, content, and platform features, ensuring a positive and seamless experience for our French-speaking community. Your expertise and cultural understanding will play a critical role in maintaining high user satisfaction levels.

### Responsibilities

-   Provide outstanding customer support in French for platform-related inquiries
-   Assist users with account issues, troubleshooting, and content-related questions
-   Handle escalations professionally, ensuring timely and effective resolution
-   Document and track user interactions accurately in the CRM system
-   Collaborate with technical and moderation teams to address complex problems
-   Stay informed about platform updates, policies, and industry trends
-   Contribute feedback to improve user experience and support processes

## Requirements

-   Fluency in French and English, with excellent verbal and written communication skills
-   Willingness and ability to relocate to Greece as required
-   Strong customer service skills and a solution-oriented mindset
-   Previous experience in customer service or technical support, preferably in social media or tech industries
-   Ability to manage multiple inquiries efficiently in a fast-paced environment
-   Detail-oriented with strong problem-solving and organizational abilities
-   Passion for social media platforms and digital communication
-   Familiarity with CRM systems and support software is advantageous

## Benefits

-   Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
-   Private Health Insurance
-   2 Extra Salaries Per Year
-   Support In Finding Accommodation After Hotel
-   Fully Paid Training
-   Monthly Performance Bonus
-   Free Greek Course
-   And More...