# German-Speaking Customer Expert for Premium Coffee Machines

**Company:** TP Greece
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time

[Apply for this job](http://jobs.workable.com/view/b8e61255-8808-4b40-915f-d40bc127d7a3)

## Description

##### Are you a coffee enthusiast? Be part of our Customer Experts team for an award-winning brand offering premium coffee machines

At TP in Greece, we are glad to be collaborating with an **award-winning kitchen appliance brand**, offering household equipment - from high-end espresso machines to food processors – designed to simplify consumers’ daily lives, allowing them to “Master Every Moment”. If you are fond of smart kitchen devices, embracing all the innovative trends in coffee-making and food preparation, our team awaits you! You’ll be working in our super modern offices in **[Chania](https://jobsteleperformance.com/tp-chania/)**, Crete.

##### **Responsibilities:**

-   Be the **primary point of contact** for customer requests, providing an enhanced customer experience
-   Utilize multiple communication channels (**phone, chat, and email**) to provide daily support to everyday household gadget users
-   Support in English language customers in the UK and Ireland, and any other customers that choose English as their desired support language.
-   Respond to customer inquiries about our client’s new and existing products, facilitating their use
-   Handle complaints – always in a graceful and professional manner
-   Resolve issues as they arise – timely and efficiently
-   Maintain solid customer relationships by handling questions and concerns with speed and professionalism

##### **What you will bring:**

-   High level of fluency in **German**
-   Great knowledge of the **English** language (_oral & written_)
-   Work experience in a customer support role is a plus
-   Exceptional **communication & soft skills**, as well as a problem-solving mentality
-   Tech savviness & learning agility
-   A genuine sense of ownership along with an unbreakable team spirit
-   A **positive attitude**, empathy, and high work- ethic
-   Flexibility in adapting to a fast-paced environment

##### **What we offer:**

-   Complete relocation support (flight ticket to Chania, Crete, pick-up & drop – both at no cost to you)
-   Free accommodation or extra accommodation bonus, throughout the entire employment period
-   Competitive monthly salary + 2 extra salaries per year
-   [**Refer-A-Friend**](https://jobsteleperformance.com/employee-referrals/ "https://jobsteleperformance.com/employee-referrals/"): Bring your friends and receive great bonuses!
-   Health care benefits and numerous other discounts
-   Consistent support for anything you may need along the way
-   State-of-the-art premises – including an amazing activity room with a fully-equipped gym, table tennis table, and more
-   [**Special events**](https://jobsteleperformance.com/passion-4u/) as well as [**community & social responsibility initiatives**](https://jobsteleperformance.com/social-responsibility/)
-   Free online Greek language courses
-   Professional growth & [**development opportunities**](https://jobsteleperformance.com/development-education/) within a multicultural, safe and fun workplace
-   Work for a [**Great Place to Work-Certified Company**](https://jobsteleperformance.com/awards/) that fosters diversity

Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offering **[equal opportunities](https://jobsteleperformance.com/diversity/)** to all, regardless of gender, ethnicity, religion, culture, or age. For these reasons, we invite you to join our big family of more than **12,000** employees from **110+ nationalities**.

##### **Find out more**

Would you like to see more [**German speaking jobs**](https://jobsteleperformance.com/job-tag/german-speaking-jobs/) options? Do you need even more **[available jobs](https://jobsteleperformance.com/jobs/)**?