# IT Operations

**Company:** [Sur](https://jobs.workable.com/companies/wtvSCo4VzD9bx2HwcBCjYw.md)
**Location:** Buenos Aires, Argentina
**Workplace:** hybrid

[Apply for this job](https://jobs.workable.com/view/b8eae0e0-9eb2-409a-b5a9-eb60d5afb0d6)

## Description

As an IT Operations professional you will:

-   Serve as the technical expert in the analysis, design, development, and implementation of deployment solutions, modifications, and enhancements.
-   Serve as the technical expert in all aspects of the deployment and systems management that involve multiple technology disciplines.
-   Provide top-level consultation and technical expertise to senior and mid-level management on Windows PC and Mac deployment and systems management topics.
-   Assist Product and Sales when needed.
-   Design, conduct, and document UAT and end-to-end solution quality tests.  
    

### Responsibilities

-   Handle a high volume of support calls and monitor, triage, and troubleshoot incoming requests through ticket queues.
-   Provide technical phone support for users of the Workplace product and accurately log all interactions in the ticketing system.
-   Navigate technical documentation to follow appropriate troubleshooting steps for reported issues.
-   Monitor ticket queues to ensure SLA compliance and escalate when necessary.
-   Maintain clear and consistent documentation of incidents and resolution notes using Zendesk.
-   Deliver remote desktop support to both client and internal users.
-   Proactively identify emerging issues and act quickly to mitigate impact.
-   Notify management of trending technical problems and contribute ideas for process improvements..
-   Build effective cross-functional relationships to support escalation paths and end-user success.
-   Uphold a positive, professional atmosphere with both customers and colleagues.

## Requirements

-   C1 level English or equivalent proficiency.

-   Experience in software deployment and installation.
-   Expertise in version control systems (e.g., Git, SVN).
-   Experience with cloud platforms (e.g., AWS, Azure, GCP).
-   Strong problem-solving and analytical skills.
-   Excellent verbal and written communication skills.
-   Ability to work well under pressure and meet deadlines in a fast-paced start-up environment.
-   Experience in SaaS and start-up environments is strongly preferred.
-   Attention to detail and organizational skills.
-   Preferred experience in scripting languages such as Bash, Python or PowerShell.

## Benefits

-   **Salary Range:** $3500-$4500 USD/month
-   Full time contractor role
-   1 day in office in Palermo, Buenos Aires
-   Unlimited PTO + holidays
-   $1500 USD Tech budget

\*\*\*Only CV's submitted in English will be accepted