# Italian Customer Agent for Subscription-Based Services - Athens, Greece

**Company:** [Mercier Consultancy](http://jobs.workable.com/companies/cBuzxpFh6LoUSuvk6jGQJR.md)
**Location:** Athens, Greece
**Workplace:** on site
**Employment type:** Full-time
**Department:** Erik

[Apply for this job](http://jobs.workable.com/view/b9340c9b-e5de-45ed-8be1-a3fb5f73a343)

## Description

Mercier Consultancy is seeking an Italian Customer Agent to join a dynamic team providing exceptional support for subscription-based services in Athens, Greece. This role is ideal for candidates who are fluent in Italian and passionate about delivering outstanding customer service in an international setting.

As a Customer Agent, you will be responsible for assisting Italian-speaking customers with their subscription inquiries, resolving issues, and ensuring a smooth and positive customer experience.

### Responsibilities

-   Respond promptly and professionally to customer inquiries in Italian via phone, email, and chat
-   Assist customers with subscription management, billing questions, and general service inquiries
-   Resolve customer issues effectively and escalate complex matters when necessary
-   Maintain detailed and accurate records of all customer interactions
-   Collaborate with other teams to improve customer satisfaction and service quality
-   Participate in ongoing training to stay updated on product knowledge and company policies

## Requirements

-   Fluency in Italian and English (both written and spoken) is required. Please specify your nationality and native language in your application.
-   Proven experience in customer support, preferably within subscription-based services or related industries
-   Excellent communication and interpersonal skills
-   Strong problem-solving abilities and attention to detail
-   Ability to work effectively in a fast-paced, multicultural environment
-   Positive attitude, adaptability, and willingness to learn

## Benefits

-   Competitive Monthly Salary
-   Monthly Performance Bonus
-   Fully Paid Relocation Package ( Flight, Transfer and Hotel )
-   Health Insurance
-   2 Extra Salaries Per Year
-   Support In Finding Accommodation After Hotel
-   And More!