# Customer Service Associate (Project Based)

**Company:** [iSupport Worldwide](https://jobs.workable.com/companies/1aXDcgEyBCe8D926xEv7SH.md)
**Location:** Pasig, Philippines
**Workplace:** on site
**Employment type:** Contract
**Department:** Client Services

[Apply for this job](https://jobs.workable.com/view/b9f97566-cb69-411a-8b54-9b7e5f147bae)

## Description

**Core Responsibilities**

-   Customer Support Operations

-   Respond to support tickets (email & chat)
-   Troubleshoot return requests, replacements, and warranty issues
-   Ensure timely and accurate order entry, adjustments, and follow-up communications
-   Monitor order statuses and proactively resolve shipping or fulfillment issues
-   Support incoming donation requests and process them according to company guidelines as needed

-   Social & Public Channels

-   Monitor and respond to social media comments, DMs, and reviews in Richpanel when needed
-   Flag customer trends or reputational risks for escalation

-   Order & Return Management

-   Support Customer Service Lead process returns, refunds, exchanges, and warranty claims

## Requirements

**Qualifications**

-   Strong experience in customer service (2-3 years), with a proven track record of success
-   Excellent communication skills, both written and verbal
-   Empathetic, patient, and customer-first mindset
-   Ability to stay professional, calm, and efficient under pressure
-   Strong organizational skills and attention to detail
-   Proactive and solution-oriented approach to challenges
-   Familiarity with e-commerce platforms, CRM systems, and other customer support tools is a plus

## Benefits

-   Free lunch meal, fruits, snacks, and drinks
-   Onsite gym with a free professional instructor
-   Weekly fitness activity and an annual fitness challenge where you can win up to 70,000 PHP
-   Weekly engagement activities with prizes that are up to 3,000 PHP
-   Free upskilling academy to improve your performance and skillset
-   State-of-the-art facilities from toilets to your workstation
-   Amenities such as sleeping quarters, game area, chat room, shower room