# Retail Manager

**Company:** [Proactive Talent Solutions](https://jobs.workable.com/companies/4s5eKKGKha8bFFRHDQMehf.md)
**Location:** Moka, Mauritius
**Workplace:** on site
**Employment type:** Full-time

[Apply for this job](https://jobs.workable.com/view/ba075e04-28aa-44a5-bebf-d65773b35175)

## Description

**Retail Manager**

**Objective**  
Lead retail store performance by driving sales growth, delivering excellent customer service, ensuring operational excellence, maintaining inventory accuracy, and developing high-performing teams.

**Key Responsibilities**

**Sales & Commercial Performance**

-   Drive sales, profitability, and store performance across the retail network.
-   Analyse sales trends and KPIs; implement action plans to achieve targets.
-   Identify business growth opportunities, promotions, partnerships, and customer development initiatives.
-   Recommend product, pricing, and merchandising strategies.

**People Management**

-   Lead, coach, and develop Store Managers and retail teams.
-   Oversee recruitment, training, performance management, and succession planning.
-   Foster a customer-focused, accountable, and high-performing culture.

**Store Operations & Customer Experience**

-   Ensure compliance with operational procedures, company policies, and service standards.
-   Manage customer complaints, after-sales service, and continuous improvement initiatives.
-   Conduct regular store visits and operational audits.

**Inventory & Supply Management**

-   Ensure stock availability, accuracy, and optimal inventory levels.
-   Oversee stock counts, transfers, replenishment, and loss prevention.
-   Work closely with Purchasing, Warehouse, and Finance teams.

**Visual Merchandising & Marketing**

-   Maintain attractive and consistent visual merchandising standards.
-   Support promotions, product launches, and in-store campaigns.
-   Monitor market trends and competitor activity.

**Financial & Reporting**

-   Manage store budgets, expenses, margins, and profitability.
-   Ensure cash handling and internal controls are properly maintained.
-   Prepare regular performance reports and dashboards.

**Cross-Functional Collaboration**

-   Liaise with Operations, Marketing, HR, Finance, Purchasing, and Production teams.

Drive process improvements and support retail growth initiatives

## Requirements

**Candidate Profile**

-   Degree/Diploma in Retail Management, Business Administration, Marketing, or related field.
-   Minimum 5 years' retail management experience, ideally in a multi-store environment.
-   Experience in home furnishings, textiles, interiors, or lifestyle retail is an advantage.
-   Strong leadership, commercial acumen, inventory management, and visual merchandising skills.
-   Proficient in POS/ERP systems, Excel, and reporting tools.
-   Excellent communication, organisational, and customer service skills.
-   Fluent in English and French; Mauritian Creole is an asset.