# Head of Revenue Operations

**Company:** [Zodia Custody](http://jobs.workable.com/companies/kNhiMpPCPn1dTgHYsfwMrY.md)
**Location:** London, United Kingdom
**Workplace:** hybrid
**Employment type:** Full-time

[Apply for this job](http://jobs.workable.com/view/ba4c99c1-c00d-4794-a5fd-5b5c53bae812)

## Description

Zodia Custody is an institution-first digital assets platform backed by Standard Chartered, in association with Northern Trust, SBI Holdings, National Australia Bank, and Emirates NBD. Through the combination of its wallet, yield and settlement solutions, Zodia Custody enables institutional investors around the globe to realize the full potential of the digital assets future.  

We are seeking an experienced and commercially-minded **Head of Revenue Operations** to lead and scale our RevOps function globally. This individual will bring proven experience in building and operating high-performing RevOps functions, implementing best-in-class processes, and leveraging data, systems, and AI to drive revenue growth.

They will play a central role in improving execution across the revenue engine—freeing up sales, relationship management, and client teams to focus on driving revenue.

**Key Responsibilities:**

**Strategy & Leadership**

-   Own and evolve the global RevOps strategy aligned to company growth objectives
-   Partner with CRO and leadership team on sales strategy, planning, and execution
-   Drive alignment across Sales, Client Management, Product, Marketing, and Finance
-   Define and track OKRs and revenue targets

**Process Optimisation**

-   Design and optimise scalable revenue processes across the full lifecycle (lead gen → retention)
-   Identify bottlenecks and implement improvements
-   Enhance sales enablement frameworks

**AI, Automation & Innovation**

-   Identify and implement AI-driven solutions across the revenue lifecycle
-   Automate manual processes to improve efficiency and reduce admin
-   Evaluate and deploy tools across CRM automation, forecasting, and sales enablement
-   Act as a key advisor on how AI can enhance revenue performance

**Technology & CRM**

-   Own and optimise the revenue tech stack (HubSpot, Asana, etc.)
-   Ensure strong data hygiene, adoption, and system integration
-   Establish best practices and governance across CRM usage

**Data & Reporting**

-   Build dashboards and reporting frameworks
-   Deliver insights to support decision-making
-   Improve forecasting accuracy and pipeline visibility

**Revenue Enablement**

-   Support and challenge revenue teams to hit targets
-   Develop onboarding and ramp frameworks
-   Partner with Product and Client teams on feedback loops
-   Support pricing and commercial initiatives

**Stakeholder Management**

-   Act as central connector across revenue-related teams
-   Chair revenue forums (e.g. RLT)
-   Communicate effectively with senior stakeholders including ExCo

## Requirements

**Essential**

-   Proven experience in a **Revenue Operations, Sales Operations, or GTM Operations leadership role**
-   Track record of **building and scaling RevOps functions**
-   Strong experience with **CRM systems (HubSpot/Salesforce)**
-   Experience working closely with senior commercial leadership (CRO/CCO level)

**AI & Automation**

-   Strong understanding of **AI tools and use cases in revenue environments**
-   Practical experience implementing **automation and AI-driven workflows**
-   Ability to identify high-impact opportunities to improve productivity through AI

**Core Skills**

-   Strong analytical and data-driven mindset
-   Strategic thinker with hands-on execution capability
-   Strong stakeholder management and communication skills
-   Comfortable operating in a fast-paced, evolving environment

## Benefits

We are a friendly team, with monthly socials and seasonal celebrations as well as offering a range of fantastic benefits including:

-   Competitive employer contribution pension scheme
-   Private health care
-   Critical Illness cover
-   Life Insurance
-   Flexible bank holidays (can chose whether to work on bank holidays and use the leave elsewhere in the year)