# Payments Specialist (Remote)

**Company:** [FP Markets](https://jobs.workable.com/companies/tVZf6MdFwScrmY5VrWaPfB.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** Customer Experience

[Apply for this job](https://jobs.workable.com/view/bab28ba1-2ef6-4403-ab88-4227dad170ff)

## Description

**FP Markets Group of Companies** is a well-established multi-regulated broker, founded in Australia, offering traders access to CFD trading on Forex, Indices, Commodities, Stocks and Cryptocurrencies. We are growing and looking to recruit a Full-time **Payments Specialist** (Remote) in APAC region.

**Responsibilities:**

-   Process and monitor client deposits, withdrawals, and transfers making sure they are carried out as per relevant regulations and guidelines
-   Update the CRM and Platform systems with relevant information
-   Communicate with the Back Office Manager if any issues arise
-   Help to perform a timely investigation of any client requests/complaints
-   Assist Onboarding/Support teams in replying to client queries
-   Work with the Compliance and Risk teams on specific client cases when necessary
-   Conciliate with customers and service providers on payment issues via different channels
-   Other ad-hoc duties as per management’s request  
    

**Candidate Profile:**

-   Around 1 year of experience in payments, transactions, or a similar financial operations role
-   Computer literacy with excellent working knowledge of Microsoft Office applications (particularly Excel)
-   Previous experience communicating with clients is a plus
-   A team player with excellent communication skills

-   Excellent written and spoken English
-   Prior experience in customer support, and particularly in forex, CFDs or the wider financial services industry, will be considered an advantage
-   Willingness to learn and adapt in a fast-paced environment
-   Ability to work rotation shifts Monday - Friday **6:00 AM – 3:00 PM and 7:00 AM – 4:00 PM UTC+8**

### Why us:

-   Welcoming, young and multicultural team with approachable leadership
-   Ability to contribute to dynamic business at a growth phase
-   High level of autonomy, support of ideas and putting your expertise into the best practices for the company
-   Continuous personal development, training budget, growth with the company and opportunity to learn from industry leaders
-   Competitive remuneration, regular salary reviews and performance-based incentive schemes
-   Vibrant company life: from team activities to global celebrations
-   Fully remote work

**Journey to FP Markets**

-   Initial Interview with HR (30-45 minutes)
-   Interview with your future manager (45-60 minutes)