# Client Relations Specialist - Portuguese Speaker (LATAM) **Company:** [FP Markets](http://jobs.workable.com/companies/tVZf6MdFwScrmY5VrWaPfB.md) **Location:** Limassol, Cyprus **Workplace:** hybrid **Employment type:** Full-time **Department:** Customer Experience [Apply for this job](http://jobs.workable.com/view/bb076864-2c03-45a0-a1ed-a12644916fba) ## Description **FP Markets Group of Companies** is a well-established multi-regulated broker, founded in Australia, offering traders access to CFD trading on Forex, Indices, Commodities, Stocks and Cryptocurrencies. We are growing and looking to recruit a Full-time **Client Relations Specialist - Portuguese Speaker** in Cyprus office - a certified Great Place to Work®. We are looking for a proactive and client-focused Client Relations Specialist to provide top-tier support and relationship management for our clients and partners in LATAM. In this role, you will be the first point of contact for new and existing clients, ensuring a seamless onboarding experience, fast issue resolution, and ongoing client satisfaction. **Reporting to:** Regional Director **Responsibilities**: - Serve as the primary contact for client inquiries via phone, email and messaging platforms - Assist with account opening, KYC verification, deposits/withdrawals, and platform navigation (MT4/MT5, cTrader, TradingView or proprietary platforms) - Build and maintain strong relationships with retail and/or institutional clients and partners to improve retention and client satisfaction - Provide guidance on trading tools, promotions, and company offerings in a professional, compliant manner - Proactively follow up with clients to ensure a smooth trading experience and identify upselling or cross-selling opportunities - Collect and report client feedback to help improve products, services, and support processes - Stay up to date with company policies, market news, and regulatory changes relevant to the Forex/CFDs industry **Candidate profile:** - 1–3+ years of experience in client support, account management, or a similar role in the Forex/CFDs or online trading industry - Native **Portuguese** and excellent communication skills in English (written and verbal) - Understanding of MT4/MT5, cTrader, TradingView platforms, basic trading terminology, and financial markets - Strong customer service orientation with the ability to handle clients from different backgrounds and regions within Latam - High attention to detail, especially in handling sensitive client information - Comfortable working in a fast-paced, performance-driven environment - Ability to work flexible shifts, including evenings or weekends, if required **Our offer:** - A certified Great Place to Work®  reflecting our commitment to a positive culture, employee well-being, and support - Welcoming, young and multicultural team with approachable leadership - Ability to contribute to dynamic business at a growth phase - High level of autonomy, support of ideas and putting your expertise into the best practices for the company - Continuous personal development, training budget, growth with the company and opportunity to learn from industry leaders - Competitive remuneration, regular salary reviews and performance-based incentive schemes - Vibrant company life: from team activities to global celebrations - New beautiful office in an easily accessible location with company-provided fruits, breakfasts and lunches - Free access to multiple sports and wellness facilities across the country - Free company-provided parking - Medical insurance and pension fund after probation period - A gift and a day off on your Birthday - Visa and work permit support if required  **Journey to FP Markets:** - Interview with HR (30 - 45 min) to assess match to our culture - Interview with your future manager (45 min - 1 hour) to assess match to the job and the team and discuss role expectations Join our team and be a part of a professional, rapidly-growing company operating in a multicultural environment!