# Clinic Associate

**Company:** [Intellect](http://jobs.workable.com/companies/gUu7nrQ6K72YJ3XfGtkh5L.md)
**Location:** Singapore, Singapore
**Workplace:** on site
**Department:** Partnerships & Solutions

[Apply for this job](http://jobs.workable.com/view/bb958e3b-dfea-4a5e-b728-6c4bee5340b8)

## Description

**The Role**

As a Clinic Associate at Health Strat, you're a pivotal team member dedicated to maintaining operational efficiency and ensuring positive patient experiences. Your primary responsibility is to be the go-to support, actively guiding and assisting users in accessing Intellect’s clinical sessions through various channels, including email, chat, and call support.

**What You'll Do**

**1.Operational Efficiency:**

-   Collaborate with the medical team to ensure the smooth operation of the clinic.
-   Perform frontline services and general administrative duties, such as answering phone calls and maintaining Electronic Medical Records (EMR).
-   Handle patient care duties, including registration, appointment maintenance, dispensing medications, and chaperoning doctors during clinical tasks.
-   Manage cashiering duties, including payment collection and filing.
-   Oversee inventory tasks, including stock checking, updating, and ordering.
-   Maintain cleanliness and hygiene standards within the clinic.  
     

**2\. Client engagement (For corporate clients):**

-   Engage with users through email, chat, and calls to provide support on Intellect’s Clinic services.
-   Offer comprehensive information on available resources and options, empowering informed decision-making.

**3\. Network engagement and deployment:**

-   Support the Care Operations team in receiving, documenting, and deploying B2B service requests.
-   Navigate administrative processes, including financial assistance and responding to emails.

## Requirements

**Who You Are**

-   Candidates must possess at least a Diploma.
-   Any experience in Clerical, Administrative Support Healthcare - Medical Support and Assistant or equivalent is preferred.
-   Possess good communication and interpersonal skills.
-   Responsible individual, meticulous, willing to learn and a team-player.
-   Proficient with technology.
-   Fluency in written English with an additional spoken language of Chinese is preferred.
-   Must be amenable to working **44 hours per week**, including **three night shifts weekly** and **two Saturdays per month (half day: 10:00 AM – 2:00 PM)**

_**Open to candidates in Singapore only.**_

## Benefits

**Why You’ll Love Working With Us:**

-   **Global company** – work in a diverse environment with people from nearly 20 countries
-   **Generous leave policy** – time off to rest and recharge
-   **Christmas week off** – company-wide break during Christmas, separate from annual leave
-   **Birthday leave** – enjoy a day off on your birthday
-   **Quarterly mental health days** – one day off every quarter to focus on your wellbeing
-   **Flexible work arrangements** – work in a way that suits your lifestyle and goals
-   **Work-life balance** – a culture that values personal time and long-term wellness
-   **Medical coverage** – comprehensive insurance for peace of mind
-   **Performance bonus** – high performance is recognised and rewarded
-   **Development budget** - annual allowance to support your professional development
-   **Mental health support** – premium coaching access to our mental health app and resources & dedicated budget for clinical and psychiatric care
-   **Socials** **and communities** – regular non-work events/activities to connect and have fun together