# Bilingual Dental Biller + Front Desk Support (English/Spanish)

**Company:** [Winning Assistants](http://jobs.workable.com/companies/wrCHRawtCjDH2QcsHD7Vpp.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time

[Apply for this job](http://jobs.workable.com/view/bbaa8874-ec57-4f35-8fd8-376385ed497a)

## Description

### Bilingual Dental Biller + Front Desk Support (English/Spanish)

**Salary:** $5.00–$6.00 USD per hour (depending on experience)

**Employment Type:** Full-Time (40+ hours/week)

**Schedule:** Monday to Friday | 9:30 AM – 6:30 PM Pacific Time (PST) with a 1-hour unpaid break

### About the Role

H Orthodontics is seeking an experienced Bilingual Dental Biller + Front Desk Support to join our growing team. This position is ideal for a highly organized and detail-oriented dental professional with strong experience in orthodontic and oral surgery billing, insurance claims, and front desk support. The successful candidate will play a key role in ensuring accurate claim submission, timely insurance follow-up, and exceptional patient service while supporting two busy dental offices.

This is primarily an administrative and billing-focused role with occasional front desk and phone support responsibilities.

### Key Responsibilities

### Dental & Orthodontic Billing (Primary Responsibility)

-   Process and submit dental, orthodontic, and oral surgery insurance claims accurately and on time.
-   Ensure claims are complete, compliant, and submitted correctly to maximize reimbursement.
-   Review unpaid, denied, or rejected claims and take appropriate corrective action.
-   Prepare and submit appeals for denied claims.
-   Monitor claim status and follow up with insurance companies until resolution.
-   Maintain accurate billing documentation and patient financial records.
-   Work with Denti-Cal (California Medicaid) and commercial dental insurance plans.

### Insurance Verification & Claims Management

-   Verify dental insurance eligibility and benefits prior to treatment.
-   Confirm patient coverage, deductibles, copays, and treatment limitations.
-   Obtain benefit information and communicate coverage details when necessary.
-   Follow up with insurance carriers regarding pending claims and authorizations.
-   Maintain detailed documentation of insurance communications and claim updates.

### Front Desk & Patient Support

-   Answer overflow inbound calls professionally.
-   Assist new patients with scheduling appointments and responding to general inquiries.
-   Route calls appropriately and provide excellent customer service.
-   Support front desk operations during high patient volume.
-   Maintain HIPAA compliance while handling patient information.

### Administrative Support

-   Assist with billing questions and account inquiries.
-   Support administrative functions across two dental office locations.
-   Maintain organized patient records and billing documentation.
-   Collaborate with in-office staff to ensure efficient daily operations.
-   Participate in cross-training to support multiple office workflows.

### Required Qualifications

-   **Minimum 2 years of dental billing experience (Required)**
-   **Orthodontic billing experience (Required)**
-   **Oral surgery billing experience (Strongly Preferred / Must Have)**
-   Experience handling:

-   Insurance claim submissions
-   Claim follow-up
-   Appeals and denials
-   Insurance verification

-   Experience working with **Denti-Cal (California Medicaid)** is highly preferred.
-   **Native or fluent bilingual English/Spanish speaker (Required)** — approximately 50–60% of patients are Spanish-speaking.
-   Strong understanding of HIPAA regulations and healthcare compliance.
-   Excellent organizational skills and attention to detail.
-   Ability to manage multiple priorities in a fast-paced dental environment.
-   Strong written and verbal communication skills.
-   Comfortable supporting multiple office locations.

### Software & Tools

Experience with the following is preferred:

-   **Cloud 9 (training provided if needed)**
-   **OpenDental**
-   Google Workspace
-   Slack
-   Salesforce
-   WhatsApp
-   Skype
-   Zoom Meetings
-   Google Meet
-   Google Chat

### What We're Looking For

We're looking for someone who:

-   Has extensive experience with orthodontic and oral surgery billing.
-   Understands dental insurance workflows and Denti-Cal processes.
-   Can independently manage claims from submission through payment.
-   Is proactive, dependable, and highly organized.
-   Thrives in a high-volume practice environment.
-   Provides professional and compassionate patient support in both English and Spanish.
-   Is comfortable learning and supporting workflows across two office locations.

### Performance Expectations

Success in this role will be measured by:

-   Accurate and timely submission of insurance claims.
-   High claim approval and reimbursement rates.
-   Prompt follow-up and resolution of denied or pending claims.
-   Accurate insurance verification and documentation.
-   Professional handling of patient calls and scheduling inquiries.
-   Strong collaboration with the billing and front office teams.

## Requirements

### Basic Requirements

-   Must speak and write English clearly and professionally.
-   Must have relevant work experience.
-   Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory).
-   Must be available to attend video meetings with camera on when required.

### Technical Requirements

-   Computer: Reliable laptop or desktop computer.
-   Internet: Stable high-speed internet connection (minimum 25 Mbps).
-   Audio: Noise-canceling headset.
-   Video: Working webcam for virtual meetings.
-   Workspace: Quiet and professional work environment.

## Benefits

-   **Dedicated HR & Contractor Support Team:** Access to world-class support for questions, guidance, contract matters, and client communication.
-   **Premium VPN Access (Optional):** A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
-   **HIPAA & Cybersecurity Training + Certification (Provided):** Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
-   **Top 1% VA Performance Training:** Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
-   **Client-Approved U.S. Holidays:** Contractors may take U.S. holidays off according to the client’s needs and schedule.
-   **Client-Approved Paid or Unpaid Time Off:** Time off may be granted by your client. Paid time off is optional and only if offered by the client.
-   **Access to Tools & Resources:** Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
-   **Optional Performance-Based Incentives:** Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.